Wheeling Subaru in Wheeling, WV is “The Ohio Valley’s All Wheel Drive Headquarters”. The staff at Wheeling Subaru is ready to help you purchase a new Subaru or used car in Wheeling. When you visit our car dealership, expect the superior customer service that you deserve. With years of experience and training, the Wheeling Subaru team will get you into the Subaru that was built for you. Get the new or used car by Subaru in Wheeling that you have been dreaming of by calling or visiting Wheeling Subaru today. We are located a stone’s throw from Washington PA, Moundsville and Weirton. Regardless of your location, our professional staff can assist you with
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jay Shrumpf
My Wheeling Volkswagen Subaru reviewYou won’t get that Wheeling Feeling from Wheeling Subaru. I couldn’t have been less impressed. My wife and I drove an hour an a half, one way, to Wheeling Subaru to pick up her new company car. Granted the vehicle had been ordered online, paid for and delivered to Wheeling Subaru for what’s called a “complimentary delivery,” but they failed to impress through the entire process. After standing in the showroom for a few minutes, one of the sales guys yelled for one of the other ones to help us, Who said we’d have to wait for Jay Shrumpf (who I’m pretty sure was eating lunch). It was quite apparent that since they weren’t making a sale, we were a nuisance and bother for them. Then Jay was ready and couldn’t even be bothered to stand up from his desk to go through the transfer process with us. Not to inspect our trade-in vehicle or show us anything at all about the new Subaru. Including where it was even parked!! He rushed my wife through the paperwork so quickly, he was grabbing papers from her before she had even finished signing them. Twice, she had to ask for a form back to finish signing it! WHAT?!? Then neither he, or anyone else, could be bothered to help inspect the new Subaru, show us anything about the car or make sure it had the equipment it was ordered with. So as we inspected the vehicle on our own we found it did not have the cargo cover that her company ordered for it. When we asked Jay, he said the parts department was closed, so we’d have to wait until Monday. So he was asking us to drive ANOTHER three hours, to pick up a $70 cargo cover that should have been in the vehicle. When we explained the situation – that we lived three hours away – and asked if he might be able to take one out of another vehicle and replace it on Monday with one from the parts department, he refused. I understand Jay may not be making a commission on this sale, but his rudeness and haste to be done with us made this a seriously unpleasant experience and forever strikes Wheeling Subaru from getting a dime of my money in the future. The prevailing attitude I got form the dealership is that they are stuck in the 1970s, when customers were a dime a dozen and if you weren’t there to buy, you were just taking up space.
A note about the star reviews – this system forces you to rate all factors with the business. I would have preferred to leave blank, but it required me to rate. I chose a 1 since the elements that I did work with this business on were a 1, I thought it reasonable to assume so would the others.