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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Vance
My Dick Hannah Toyota review2nd car purchased here and always easy for me.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Vance
My Dick Hannah Toyota reviewI recently purchased a vehicle from Dick Hannah Toyota. I feel my experience went well with the people I worked with. Vance helped me get the vehicle I wanted and was straight forward with the process. I recommend them for an easy straight forward buying experience.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Vance
My Dick Hannah Toyota reviewI purchased a car from Vance at dick hannah toyota. He worked hard for me to get me into a car that I like. His manager i appreciate all he did as well. Go see them they are great.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ashley Gibson
My Dick Hannah Toyota reviewDICK HANNAH AUTO GROUP: Hyundai store Portland location
Your kid over at the Hyundai dealer, Ashley Gibson, did an EXCELLENT job. Especially since when I contacted her to see certain cars she had to run around for 20 minutes looking for the cars that were supposed to be there for me to see but some other sales staff had simply taken them or given her the WRONG information about what I was to see. One person literally just took the car to Vancouver. No one was looking at it but we had to go there to see it. So after test driving, the whole time Ashley was great and calm in the midst of obvious chaos, hours had elapsed. I needed to go and so Ashley and I filled out trade in paper work. I was already 30 minutes beyond what I had scheduled when the sales manager, Brandon, came out to do the hard sale. They were offering $1000 under what Kelley said for low ball price on my car and when I countered and said I would need to go and think it all over and shop around, Brandon got super pushy. Saying he wanted 5 more minutes. I told him I was overdue meeting a friend. His response: ” She must be some friend if she is worth losing money for five minutes of time.” I made my decision at that point. Any person who, after their sales staff has worked their tail off to sell a car and earn my trust and then act so foolishly by not #1 Acknowledging and honoring my time frame, and #2 Be so flippant about a friendship he knows NOTHING about… DECISION: LEAVE go now! If he is this distasteful in 5 minutes time how much more so will he be when I bring the car in for service or have concerns.
I told my friend what had happened. Her response: “Hope you flipped him off!” I did not but your company lost a customer and a potential one with the hard sale tactics and rudeness of a financing manager on top of it.
Lesson to learn? Hope that it will be a choice to let Ashley, even though she is newer, get a chance to earn customer business by having what she needs : i.e. the cars she needs when she needs them, and the support of managerial staff not to screw up all her hard work!
SHE IS A GREAT KID, and Ashley Gibson deserves to be able to work and close with customers in a respectful way or she will continue to lose sales and your manager will go on thinking that because he is in management, is handsome and pushy that he will get away with his antics of rudeness when things don’t go his way.
I left with a really bad taste in my mouth about driving from Salem to check you out. From this teacher, the company has some learning to do.
Tara Lee
Salem, OR