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Very disappointed with the lack of communication and the misinformation. The car was not ready when promised, they made no apologies, nor did they even contact me to say it wouldn’t be ready. After the second missed due date we spoke to a person on the phone that said they would get us a loaner. Went into the shop to be told they wouldn’t, and the car might be ready as soon as that afternoon… even though they didn’t have the part yet!? Cindy (who said she was the manager) said she would call us later that afternoon. We never heard from her. A week after that the car was ready. We were charged $950.00 over what we were quoted. We were told the quote did not include labor! Who doesn’t include labor in the quote?
Dick Hannah says they believe in “nice”. If they think this is nice, What does terribe look like?
Purchased a 2016 jeep wrangler while stationed in California retired and moved to Washington. Much to our frustration, the Jeep has been in for repairs for over 60 days total at this point making my wife terrified to even drive it. Good news is Chrysler awarded us a buy back due to it being a lemon and referred us to Dick Hannah to replace the vehicle. After not hearing from the dealership and placing a call to our Chrysler representative she gave us the name of the manager who would be our point of contact since he was not returning her e-mails. I promptly called and explained our situation to immediately be told Dick Hannah could not help since they would make no money on it and that we would have to use the dealership we purchased from. I tried to point out that this was coming directly from Chrysler, that we were Military and had no control over where we were stationed when the Jeep was purchased. From this point of the conversation on I could not get a word in as it was just a constant repeat of how they would make no money and therefore not interested in helping us. Lost my temper at this point and said if he’d shut the h**l up and let me talk maybe I could explain better…got hung up on. Won’t ever use this dealership for future vehicles or recommend to others.