“It is our mission to consistently and professionally deliver more than expected value with integrity and enthusiasm as a team.”
Dick Genthe Chevrolet has been a regional Detroit Chevrolet dealer for all hometown Southgate Chevrolet shoppers since 1967. Not only do we provide a great shopping experience at Dick Genthe Chevrolet near Detroit, MI, but it’s also easier than ever to browse our new and used online inventory, get a quick quote, receive online-only specials, explore financing options, and much more. Looking for a new and used Chevrolet dealer in the Detroit, MI area? We have the new and used inventory you’ve been searching for including the new 2011 Chevrolet Equinox, 10 Chevy Colorado, Suburban, and Chevrolet Tahoe near Detroit, MI. Your Dearborn Chevrolet and Detroit Chevrolet dealer also sells used auto inventory to Dearborn Chevrolet and Taylor Chevrolet shoppers. Your Detroit Chevrolet dealership carries Chevy Colorado and Chevy Impala inventory for the convenience of all our Woodhaven and Detroit area customers.
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I bought my 74 year old wife a 2006 Town and Country. The ac quit working before the month was over. It also developed a knocking sound went the vehicle was placed in gear. Due to their business hours and my work schedule we couldn’t get to the dealership until 33 days after purchase. We went back and told the salesman about the problems and the fact that the vehicle bucked at 35 mph. He took it for a test drive and assured us the bucking was normal. He suggested we take the vehicle to the service department.
They check it out and said we needed an alternator and a valve for the ac. The cost would be over $500.00. We took the vehicle to another mechanic who told us the oil pan was shot also. We went back to service department and was told to leave the vehicle. They called us two days later and said it did need an oil pan along with the other aforementioned parts. The cost was now $913.00 and change. We argued and the owner Bruce Genthe and the service department head agreed to split the cost with us. Since we needed the vehicle, we agreed. We dropped the vehicle off and two days later we receive a call from Genthe Chevrolet saying we also need a throttle linkage.
I told them to fix the problems we agreed to and I would find someone else to repair the other problems.
The salesman Barry G. lied to us just to sell us a vehicle. We also told them to finance the vehicle through our credit union. They told us our CU turned us down and they financed through a CU in Farmington. Later while transacting other business at our CU I asked why we had been denied and was told they had never been contacted.
I will never set foot in Genthe again and I recommend that noone else does.
This department overcharges, keeps your vehicle for an extended amount of time with no explanation, and customer service skills are awful.. DO NOT take your care here!!!
Let’s just say you get what you pay for and I thaught if I go to a chevy dealer maybe I will get a honest buy. I recently baught a black 2007 Trailblazer SS that has been giving me nothing but problems baught from Genthe Chevrolet. My first expeirence with their service department was a nightmare. The first issue was my muffler was falling apart inside and they pointed the finger at my like somebody vandilized my truck and tried pulling a fast one on me. Lol um the only one pulling the fast one is the one who sold me the truck. After GM had called me regarding the issue they asked how was my service and I was honest and said I will never return to Genthe again. The next day Genthe called and asked lets take a look at your vehicle and they said yes we will fix under warranty yeah after I complained lol nice. As soon as my part comes in they take a whole day to install a muffler are you kidding me!!. So I complained again because it took them so long to service me and my second visit my advisor comes up to me in a very rude manner and says “Mr. Martinez you are not aloud to wait for your vehicle!! that was it for me. They get an F+++ in my book.