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The service department did some tests on my engine and found and repaired a vacuum leak. After the repair they said I needed new plugs and wires. I refused. However, the car was returned in much worse condition, with major misfiring, hesitation, and engine shaking. I took the car home and found that they had failed to seat the spark plug connectors properly on the spark plug terminals. I discovered this while performing a change of plugs and wires myself. There was nothing wrong with the plugs or wires, they were just not fully connected. The service department denied any responsibility for the mistake.