When Orlando area car shoppers visit David Maus Toyota, either online or on-site, you receive and exceptional auto shopping experience. At David Maus Toyota, our employees are trained in and empowered to use the Toyota Kaizen Culture. Toyota Kaizen is an operating philosophy which encourages all employees to enhance customer experiences and business operations through daily suggestions. Kaizen engages every employee in setting service and operating standards, and then rewards them in continual improvements in those standards. David Maus Toyota employees make changes to improve service and sales quality; focusing on identifying problems, solving them, and making certain the problem stays solved. By implementing the Toyota Kaizen Culture at David Maus Toyota, we are able to reduce waste, lower costs, increase productivity and improve customer satisfaction. We all benefit.
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My son came into their dealership TO BUY AN ELANTRA. We had done our research and comparisons and he came in TODAY to buy a car. He had the misfortune to meet Hong Shu who was extremely rude to him and would not even show him the car. Instead, he came back with Joseph Cloppa who swept him out of the store without allowing him to test drive the car. He told them both repeatedly that he was there to buy a car, but I guess they think they are master profilers and would not even allow him to see the car. Joseph extended his hand and thanked him for coming in. That is a disgrace. There’s a good reason why the rest of the world sees Car Dealers as untrustworthy and dishonest . They are HARD CORE salesman who do not understand the younger generation and you should avoid doing business with them.
I feel that the customer service people need to have customer service training. People skills.
P
I’m really disapointed with their commitment with their customers!
I had been contacted Mark Schaeffer regarding a 2006 BMW 325. We had already defined the price, fees and tax.
I was just waiting for their evaluation to define the trade in conditions.
After many attempts to talk to him by phone, Mark answered the calling and told me the car was sold to another customer.
I was really suprised with their honesty.
They are DISGUSTING!
I’m really disapointed with their commitment with their customers!
I had been contacted Mark Schaeffer regarding a 2006 BMW 325. We had already defined the price, fees and tax.
I was just waiting for their evaluation to define the trade in conditions.
After many attempts to talk to him by phone, Mark answered the calling and told me the car was sold to another customer.
I was really suprised with their honesty.
They are DISGUSTING! I’m really disapointed with their commitment with their customers!
I had been contacted the seller regarding an used car. We had already defined the price, fees and tax.
I was just waiting for their evaluation to define the trade in conditions.
After many attempts to talk to him by phone, the seller answered the calling and told me the car was sold to another customer.
I was really suprised with their honesty.
They are DISGUSTING!