Crossroads Ford takes care of you before and after the sale. We provide your first year of maintenance including four oil changes, two tire rotations, fluid and brake inspections on every new or pre-owned vehicle we sell excluding diesels. We are committed to serving our friends and customers and look forward to hearing from you! Please click here to contact us.
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I requested transmission oil change. After it was done and I drove for a few miles I noticed smoke coming from under the car. Checked trans. oil dippstick, it was 2 inches over max line and oil was spilling out and over exhaust which caused smoke. Drove back and told service manager for exces oil and smoke. He was unappologetic and blamed oil changing machine. I’ve got to leave the car for weekend to be fixed and asked for loaner car. He said they did not have any. After some further inquiry with another employee I’ve got loaner. Later I spoke to dealeship owner and he said it will be taken care of and that serviceman needs to manualy check oil after change, not blame machine. Soon after that, service manager called to inform me that car is ready for pick up, excess oil has been extracted and engine area cleaned of spill. I drove off and noticed smoke again. Checked under the hood, oil spill has not been cleaned at all and oil was slightly over max line. Similar thing happened to friend of mine, only she had barely any oil left in transmission. They also blamed the machine. I have absolutely no trust in Crossroad Ford Service Dept. and will look for another shop for service.