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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Dont remember
My Tate Chrysler Jeep reviewTate Jeep of Fredericks negligence almost killed me and my family. I bought a used, lifted 2014 Wrangler Unlimited in August. Third day after having the Jeep, my family and I drove to Hagerstown. We didnt make it considering the left rear wheel came off at 65 mph on the highway. The Jeep was towed back to the dealership and they reluctantly replaced the wheel, tire and bolts after accusing me of messing with it. After a week I got the Jeep back. I have always had some shimmy in higher speeds, I figured it was cause I was driving a lifted box on big tires. I got the oil changed for the first time at Jiffy Lube because it was a pain to get an oil change scheduled with Tate. In January I prescheduled my first oil change and tire rotation, since i was supposed to get the first two years of regular maintenance with the vehicle purchase. I took the Jeep out and drove it 30 miles and brought it back due to an extreme wobble. I asked them to make sure the front tires were balanced. 15 minutes later the guy comes back and said the tires are balanced and they could not find any safety issue with the vehicle. He then proceeded to say i had some cupping on the oversized tires and to let it break in for a couple of hundred miles. 300 miles later I got fed up and took it to Pep Boys and asked them to balance the front tires. They pulled off the driver front tire (the one Tate originally replaced) and it was 20oz out. The guy said 5oz out you will notice a wobble. The poor guy in the Pep Boys shop spent 30 minutes balancing it. No wonder Tate didnt want to do their job right. After Pep Boys fixed Tates mess, the Jeep drives great on the highway at higher speeds. I left a message with the Tate GM, explaining my displeasure and disgust in the exhibited incompetence of Tate. I then went in today in an effort to get reimbursed for the balancing fee i was charged by Pep Boys. I spoke to the service manager who conveniently could find no record of me asking for my tires to be balanced. I pointed out the guy who told me it was balanced and the manager called him in to question him. The kid lied, I called him a liar. I then told the service manager that we should severe our relationship because I felt Tate could not effectively or safely service my vehicle. I would now like the value of my guaranteed two years of service. I asked for the GM. This little fellow comes in in an oversized clown suit and proceeds to rant about how they shouldnt have replaced the wheel and tire and that MD State Inspection didnt require them to check it and I wasnt getting anything from Tate.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2002
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Vehicle make
Chrysler pt cruiser
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Service Technician
Steve Bitten?
My Tate Chrysler Jeep reviewOn Friday, November 14, 2009, I dropped my car off at the service center of Tate Chrysler, Dodge and Jeep. There had been ignition problems with my car. I would put my key into the ignition, turn the key and everything but the engine would come one. The battery wasn’t dead and the car didn’t need a jump. After a little while I used my remote start to try and start the car, and low and behold it worked.
Well, I dropped my car off, and mark that we would like the parts back when we pick the car up, and we were told that it should be ready by Monday. That was fine with me. Well the call throughout the day saying they think that its the skim module. When my father takes up the other keys before he goes into work, they say that its the ignition column, and that they say its the ignition column and that they had to disconnect the remote start to get an accurate reading. They also say that they will not be reconnecting it because its an after market issue. I’m a little frustrated at this point.
On Monday, November 16, 2009, I go in the morning with questions in hand to ask a few questions. While they were doing their 27 point check up they found an issue with the arm controls. Well not even 3 weeks prior I had the car in for an oil change and a 23 point check up. They missed the arm issue then. Then there is the question of why did they even have the car up on lifts when the issue was clearly an ignition problem.
We get the ignition column we had asked for, which lord knows if it actually came from my car. We pay and we leave. I take the car to get the remote start reinstalled. The gentlemen there tells me that the brain of the remote start was disconnected and removed, the wires to the ignition were cut and not taped off, and that the wire to the antenna was cut. I’m furious at this point.
I return to the Chrysler dealer, and demand the part back and that they take responsibility for their action. They continue to blame the remote start, and the age of the car. We eventually leave with nothing but the remote start part. I take it back to the place and come to find out the car shop still has yet to provide all the parts back to us. We decide to just go ahead and have the remote start put back in.
Needless to say we will never be shopping at tate, nor taking them in for service at that place again. Their service was not 5 stars like they claim.