Welcome to Nick Alexander Imports – New and Used BMW Dealer in Los Angeles, California
Thank you for visiting Nick Alexander Imports, we are your Los Angeles BMW, Huntington Park BMW and South Gate BMW dealer. We’re centrally located for all of Southern California in the Wholesale District, just a few miles south of Downtown Los Angeles at 6333 South Alameda Street, Los Angeles, CA 90001. Overhead is lower in the Wholesale District, and we happily pass the savings on to you.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Alex Guyenne
My Nick Alexander Imports reviewDear Elizabeth/Nicholas Alexander,
I hope my letter finds its way to your desk. It’s Saturday night and versus celebrating my 1st weekend with my new bride, I am compelled to write you this unsatisfactory note.
First off, I am the Head of Sales for my finance firm and my wife is a Director of Valuations for her accounting firm. As executives, we interact with clients daily and pride ourselves our delivering the finest in expertise and service. Thus, we decided to purchase our 1st BMW at your dealership since we own a Mini Cooper from your sister store.
I purchased my 2013 X3 solely for my wife since we just got married and will plan to having our 1st child this year. Hence, we figured a BMW is the way to go! Alex Guyenne, our sales contact sold us the car on 12/9/12. The first issue occurred one week later on my 1st drive, there was a coolant leak at 43 miles. Alex recommended we bring the car in and on the way there, the engine overheated and the car stalled at 55th street and Alameda. A week passes and no update from Alex. Finally, I decided to contact him and to my surprise the car was ready two days prior. My wife and I picked up the car that Sunday and the explanation given to us was very brief and an uneducated response, “you had a defective radiator and we switched it out”. As a result, we scored you very poorly on your survey and escalated the issue to BMW customer relations.
The next issue occurred two weeks ago when my wife noticed another leak. It appears the windshield wiper fluid had leaked as indicated by the engine light. My Customer Service Executive, Melissa Piccinich at your corporate office in NJ suggested I bring in the car for further review and to notify her of the date we brought in the vehicle. I brought the car in today and Arvin Mani serviced our car. His findings concluded there was no leak, which is puzzling. Furthermore, there wasn’t a resolution to what was leaking. A question that we have is, “Is it customary to sell new cars without windshield fluid?”
The final issue, as of today, happened as we turned on the car when leaving your location. To our shock, the navigation screen turned completely red and malfunctioned. Subsequently another member of your service team came out to see what the issue was and the system wouldn’t turn on at all afterwards. I was so angry I could not speak nor look at Arvin or the other service members of your team! My wife had to speak to Arvin while I stood perplexed outside the service office. We finally left with a loaner and our car was once again back in your shop at 1,600 miles. Is this a typical customer experience?
I am writing to you because we feel very mistreated and mislead. As BMW customers, we would appreciate your personal attention to this matter and to address it. I have studied Lemon laws and consulted my attorney regarding this issue. Prior to my legal actions, I am requesting you exchange and offer us a new X3 as this car is clearly a (pardon my french)…P.O.S! Furthermore, we have to this date restrained from sharing our experience with our friends as we are still confused as to why BMW would sell a car like this to us. Should this issue not be resolved to our satisfaction, we will begin sharing our experience with not only our personal friends, coworkers and the like, we will also begin sharing our experience via other social media to warn our friends and family and to ensure they can avoid such treatment in the future.
Very Dissatisfied Customer…
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
mini cooper s
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Service Technician
My Nick Alexander Imports review:(I have had several unhappy experiences with Nick Alexander Imports. The sales experience was not good; contractual details regarding the car I turned in were not followed at all. The tire light came on a few days after I purchased the car and Nick Alexander Service said it was not a problem and re-set the light. One month later the tire was shredded. The service department said it was a coincidence and I ended up having to pay for the tire. The tires have been a continuing problem. I had another problem with the same tire and went to a place other than Nick Alexander and was told the way the tire was mounted was the issue. The engine light is on. I called for service today (December 15 2009) and was told the first appointment is in late January 2010. The service manual warns me not to drive the car with the engine light on because of risk of damage to the catalytic converter.
I wish I could find another dealer that provides better service within my area.