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I purchased my BMW through a car broker who referred me to this dealership and I still regret going with the offer because of $200 savings over a local Bayarea dealer.
The buying experience with Courtesy Motors was without a doubt the worst experience ever. I will probably not buy a BMW anymore simply because of the horrible experience I had.
After ordering my new car from the factory I did not hear back from the dealership at all. I did not have an order confirmation or any other paperworks. After a month I called to ask about the status and they just said “Yes we ordered it, would you like a copy of the order?” – That is the kind of customer service you will receive there. You have to beg for everything and when they say they will get back to you it never happens – one way communication. Not a single time has anybody at Courtesy (that includes sales, parts, and finance) who promised to call me back actually followed up on their promise – very disappointing.
When they delivered the car to me they were in a big rush and so we were not walked through the contract but had to sign on the spot more or less. A big mistake as the price on the contract was NOT the negotiated price. I got lucky because I had a car broker involved who clarified things for me. It still required countless emails and phone calls with Courtesy Motors where they tried to make it appear as if the overcharge were normal fees. In the end a new contract was written and submitted to the financing bank. I am still waiting for the bank to lower my loan amount.
In retrospect the name Courtesy for this dealership is pure mockery.