NY Nissan customers love the no pressure sales experience at Star Nissan. Here at Star Nissan one of the NY Nissan Dealers our mission is treat every visitor like an honored guest in our home but to the Nissan customers we serve it is much more than a mission statement.
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I purchased a used car from this dealer soley because of my price range and the lack of availability of the car in my area. I negotiated a decent price with it but the salesmen were all very pushy and rude. Countless times he’d answer his cell phone for personal calls in the middle of me talking to him. I ultimately got a good price on the car but the finance manager Tom is a complete scumbag. He pulled a quick one on me quoting me for a 4 year warranty at $672 and turned around and charged $1930 for it. I called and called trying to speak to him and he was nasty and said he can do what he wants with contracts. Worst customer service ever. I wanted to cancel the warranty and he said he was done dealing with me. I am currently going through Nissan Corporate headquarters to get after him and get my money back. I recommend never going to this dealer because they do not understand what true customer service is.