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Best car buying experience ever!
I would like to thank Roman for doing his job. I would also like to ask Ryan Sauers to adress the items I’ve asked him to, in a way that satisfies everyone involved in selling a 2008 Nissan Pathfinder at a good price.
Buying a car is usually one of those things I put off for as long as possible. I’m a 25 year old female which I have come to find is not what you want to be if you are trying to get a fair deal on a new car. I did a little research on the internet before going shopping and narrowed my choices to the Acura MDX, Nissan Murano, and Range Rover Sport. After calling Cherry Hill Nissan and being told getting a Murano was “impossible” I decided to go to Land Rover and Acura and was shocked with the treatment I received at both dealerships. I will admit I look younger than I am but in a business as competitive as the automotive industry I expected some level of professionalism which was totally void from both dealerships. Both salesmen tried to get me to fill out a credit application before taking a test drive, and at both dealerships the quoted price dropped over $100 per month from the first set of numbers they gave me to the last. At both dealerships once the salesman learned that I have a credit score over 800 and earn a good salary their attitudes totally changed. I left both dealerships feeling like I was trying to be taken advantage of and decided not to go car shopping again until my boyfriend could go with me. That weekend I was at a bridal shower and one of the women there had just bought a new Maxima and raved about the service and treatment she received at Woodbury Nissan. She gave me her salesman’s business card and after hearing about the terrible time I was having promised things would be different at Woodbury Nissan. Since the lease on my BMW was about a week from being up I decided to give Mike Murray, the salesman at Woodbury Nissan, a call. When I called to get some information about the Murano Mike was both knowledgeable and professional. I mentioned that I was told by Cherry Hill Nissan that getting a Murano was “impossible” and he assured me that if he didn’t have what I wanted in stock he would do his best to get it for me. Feeling a little bit more comfortable about the situation I decided to take a drive to Woodbury Nissan after work. When I got there despite a full showroom of people I was instantly greeted and someone got Mike for me immediately. Rather than ask me about my credit or how much money I made, Mike took me right to their selection of Muranos and went over all the different features available on the car so I could pick the one that suited me best. Unlike the other salesmen I worked with previously Mike seemed to actually like his job. He spent a good 30 minutes going over the ins and outs of the vehicle and explaining the different packages available. I was taken on a full tour of the dealership and never felt rushed throughout the entire process. When it came time to negotiate the price Mike took the time to go over all of the current programs and incentives Nissan was offering on the Murano before getting the price from his manager to avoid the constant back and forth you are stuck dealing with at most dealerships. When he came back with numbers Mike carefully went over the payment options with me and we were able to come to an agreement with relative ease. Best of all, I WAS NEVER ASKED TO FILL OUT A CREDIT APPLICATION until after we agreed on the price of the car. The exact Murano I had wanted was not in stock but I was promised they would have it for me within a few days. Over the next day I received phone calls from both my salesman Mike Murray and his manager Ed Kraus thanking me for my business and updating me on the status of their search for my Murano. Much to my surprise the vehicle was found and ready to be delivered within 48 hours. Upon my arrival to pick up my new car I was greeted by Tom McMenamin the general sales manager of Woodbury Nissan who took the time to ask me about my experience and make sure I was receiving nothing short of excellent customer service. When it came time to finalize my purchase I met with Brian Landolfi the finance manager who was very helpful as well. He explained the different warranty options available from Nissan without pressuring me to buy anything. I ended up buying the extended service plan and maintenance plan from him because the value seemed too good to pass on. Once completed in finance Mike introduced me to Andrew Lott one of the service advisors and helped me set up my first oil change appointment before going over my new car with me top to bottom. Since the sale of my vehicle I have gotten a letter from my salesman thanking me for shopping at Woodbury Nissan and a phone call to make sure I didn’t have any issues or questions. I absolutely love my car and never thought buying a car could be as comfortable an experience. Everyone at Woodbury Nissan is friendly and seems to really care about your happiness before, during, and after your purchase. I will be a repeat customer and will be sure to refer as many people as I can to Woodbury Nissan.