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Avoiding Antwerpen Nissan At All Cost
There can be a lot longer story in describing how the consumer has been badly treated. But given the following brief timeline of major actions, you should already be able to tell how much frustration and time the consumer has experienced and contributed. I recommend any one who wants a smooth & pleasant purchasing experience should not go there.
Jan 10, 2011: I (the consumer) negotiated a discount and bought a new car – Nissan Versa 2011 from Antwerpen Nissan (the dealer).
One Month Later: dealer’s sales representative Jack Gueye and sales manager Mike Hastings refused to recognize the dealer discount is ever valid, but categorize it as unpaid downpayment and ask the consumer to pay more. Been refused, they froze the consumer’s permanent license tag and forced consumer’s temporary tag to expire.
May 6, 2011: Dealer’s Accounting Department cancelled the consumer’s already paid service contract. The consumer disagreed and filed complaint to Best Business Bureau of Great Maryland.
July 14, 2011: The dealer did not respond back to the consumer’s rebuttal and the offer to mediate. The case closed unresolved.
Oct. 11, 2011: The consumer hired lawyer to send out a demand letter. The dealer replied but refuses to commit any mistake. They even stated false reasons to try to rationalize their overcharge.
Jan. 10, 2012: Marked the anniversary of this frustrating Nissan dealer-dealing experience, the consumer will restart seeking more legal helps.
One of the personnel at front desk was rude, busily texting while we tried to introduce ourselves and his overall attitude was one of distain.
High pressure to buy right away. Nissan incentives were not to expire nationally until January 3rd, but during our visit on January 2nd, we were informed by their sales person that they were only participating until January 2nd.
Sorry Jack, no business from me or my family. You might want to get rid of that jerk at the front desk.
I initially went to Antwerpen for the reoccurring shake of my pathfinder, they tried to sell me a new truck. When I refused to buy a new truck no one wanted to deal with me, the managers were rude… When I decided to get it inspected to know what the problem was, no one could tell me, I was told that I had to repair one problem to get to the other!!!! The problems were never solved for $400.!!! During the solving in their shop, they put a big dent in my car’s body, they had to repair at their own expense for which I was treated very shabbily. They couldn’t get me out of their place of business quick enough! Now I’m still dealing with the problem, out of $400 bucks with nothing to show for it. I’m really thinking about a law-suit. They not only put me in a Enterprise rental, but they didn’t want to pay for it and my card still had a hold on it after I returned the vehicle on time…when the Enterprise mngr went to the body shop mngr and the service mnger..they used profanity at him. Suffice it to say the enterprise gentleman was highly upset…
Do not deal with Antwerpen!!