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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jaime
My Countryside Ford reviewWe bought a used Nissan Altima on Tuesday 11/15/11 and two days later I emailed our sales rep, Jaime Nolan (who constantly had an attitude and once the deal was final he had no concern for customer satisfaction or well being), about bringing it back in because the rotors seemed warped, the front end slightly shakes at higher speeds and the car is ‘jerking’ when lightly accelerating. Was told they’ll look at it, but can’t promise anything. They looked at it and said it had nothing to do with the rotors or brakes and the bearings were bad and to take it to Nissan. Nissan looked at it and said it is indeed the pads and rotors and definitely not the bearings. (Plus, it sounds like the rotors are warped, not the ‘clicking/clunking’ of bad bearings) Three of the tires are also borderline in the red on the tread depth gauge and the jerking I guess is common with a CVT motor (which the Altima has), but can be reduced by torquing the bars in the tranny. All in all it would have been $1,246 to fix all the problems. They refuse to reimburse us for the $94 diagnostic charge from Nissan and/or fix the tires, pads and rotors saying that it is our problem now. This came from the GM, G.R. Tarr, who said he is also the president/owner of the company. He also said that “If someone bought a car from here and it split in half while driving it out, there is nothing I would do for them. It’s their problem”. Pads, rotors and tires are absolute standard things on inspections before selling a car. They either don’t inspect cars coming in on trade or don’t care to spend the money and do the work to make it a good, safe car.
Unfortunately, Countryside Ford/Mazda doesn’t care about the integrity of its dealership nor the satisfaction of its customers.
Horrible, horrible experience with this dealership, sales rep and GM
On behalf of the whole Countryside Ford team, I would like to apologize for the unsatisfactory experience. We strive for 100% customer satisfaction and what you’ve described is unacceptable for our standards. If you would be so kind to contact us at your earliest convenience, we would like to try and resolve this matter. Regards, Megan Gillespie, Customer Relations. [email protected]