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Hello, and welcome to Coral Springs Nissan, a full-service Nissan dealer committed to providing excellent Nissan automobiles and customer service to drivers all over South Florida, including Ft. Lauderdale, Miami, and West Palm Beach. Featuring a complete staff of experienced Nissan representatives, a state-of-the-art service facility, and the most amazing selection of first-class Nissan automobiles, the ultimate Nissan experience is waiting for you right here, at Coral Springs Nissan.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Charles Gordon
My Coral Springs Nissan reviewCharles Gordon was deliberate in providing misinformation to me regarding my purchase. Initially I thought the issue was a small problem of a paperwork human error and would be quickly and easily rectified. My request was for them to honor an additional product purchase, a GPS system, one exclusive to the dealership. The product I requested is NOT the product I was given. I was given a basic version not the specific product discussed. When asked to fix the situation he avoided my phone calls and didn’t return my emails. After more than a week of trying to speak with Mr. Gordon I was finally able to get in touch with him on Saturday July 28th, It still took 3 more phone calls and an additional email with attached proof of purchase and service order for him to reply 2 days later. He did nothing to resolve the issue. I made my displeasure clear in an email to Mr. Gordon and I received a reply email that stated “Unfortunately I told the desk to take the car back from you as you would never be happy regardless of what we did to try and help you.” What type of professional speaks to a customer that way? And what kind of business threatens to “take back” a car that had been paid for in full because a customer requested a product that was paid for.
Additionally, when I attempted to rectify the situation by emailing and calling the President,Jack Jackintelle, the General Manager, Albert Lopez and Alain De Rougemont, General Sales Manager I received no reply from them. I did receive a phone call from another party with the solution to spend an additional $495 to get the product I was promised in the first place.
I suggest anyone even thinking purchasing a vehicle from this dealership seriously consider the lack of customer care of the dealership and the lack of ethics and professionalism of Sales Manager/Internet Director Charles Gordon.
A.B.