Welcome! To Pete Moore Imports, conveniently located in Pensacola, Florida on New Warrington Road – just 2 miles North of Pensacola Naval Air Station!
“Where you get Moore for less”
If you’re looking for a
Mobile Volkswagen
dealer, a
Fort Walton Beach Volkswagen
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mike
My Pete Moore Mitsubishi-Vw reviewIn May of 2015, I had Pete Moore Imports in Pensacola, FL do some recommended maintenance on my 2004 Volkswagen Passat, which included my timing belt system, water pump, and some sensors that needed to be replaced. The cost of the repairs totaled close to $1800.00. A few months later my serpentine belt frayed off of the vehicle (which is supposed to be an easy fix) but after replacing the belt myself I couldn’t get the car to crank over, so I had the vehicle towed to Pete Moore Volkswagen for inspection. After they looked at the car, a service tech called me to tell me that the reason why my car wouldn’t crank over is because I had a missing timing belt cover/guard, and when the serpentine belt frayed off and broke, it wrapped around my crank shaft pulley and it pretty much destroyed my engine. I was told that they knew the timing cover was there when they had the vehicle and did the timing system because they wouldn’t have been able to do the job without this cover (because of the markings on the cover). They also noticed that I had a new alternator put on recently and when I was asked who did the installation, I said it was a local mechanic shop, and the way he asked his questions lead me to believe that they were the last people to touch this missing cover, so the fault was on them. When I called my local mechanic shop with my issue, they were very helpful but they said that they had nothing to do with the missing timing cover and they proved this by giving me a print out schematic that showed me where the alternator is in relation to the missing cover, and they explained why they had no reason to touch the cover when installing the new alternator. This brought me back to Pete Moore as the last people to touch the missing timing cover since the cover is directly linked to the service they provided on the timing belt system. After talking to Pete Moore Imports about my findings, the service tech then talked to his supervisors and came back saying that there was nothing they can do for me. I then contacted Volkswagen Customer Care and filed a complaint with the corporate office but was still unable to get Pete Moore Imports to admit fault for the missing cover. They denied me any kind of compensation for the destroyed engine and claimed that their insurance told them that since the broken serpentine belt is what caused the issue, the fault would go to the local mechanic shop because they installed the faulty belt when they replaced the alternator, and that this is what caused the issue. This made absolutely no sense to me because if it was just a broken belt that caused the issue, then my engine wouldn’t have been destroyed. THE CORE REASON FOR WHY MY ENGINE WAS DESTROYED IS THE MISSING TIMING BELT COVER/GUARD THAT WAS DESIGNED TO PREVENT THIS TYPE OF THING FROM HAPPENING. If the plate was there, then none of this would of happened the way that it did when the serpentine belt frayed off, and the cover would have done its job by protecting my crank shaft pulley. If they knew that the cover was there when they did the job then where is the cover? And if (by chance) the cover was never there in the first place, then how did they do the timing job and why didn’t they report this necessary part as missing? Pete Moore Imports has been stretching this complaint out for too long, and has been using every loop hole they can think of so they don’t have to pay for their mistake. I want everyone to know I am one unhappy customer!
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2000
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Vehicle make
Mitsubishi
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Service Technician
No na
My Pete Moore Mitsubishi-Vw reviewAbsolutely horrible! They take advantage of women not knowing what they are talking about. I took my car there atleast 4 times to fix the same thing and every time they had something new that also needed to be fixed. The things that needed to be fixed were things that they had obviously broke the last time they worked on the car. I also found things like squished bottle caps between parts. The service people were great but the mechanics need someone looking over everything they had done. I finally started taking it to another mechanic to check over their work after I got done with them until they fixed it right.