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Bought several new cars here, Lincoln, Mazda, Mercury. J. Sesi is a gentleman. Alex K. Is a gentleman.
J. mcAnus, service dept, is Bad.
My wife and I brought my Nautilus in for scheduled work on several repeat issues. We went to the service counter, but mcAnus took us to his office, where he proceeded to verbally attack us, yelling at us, saying he refuses to service my car. He says, “Sue me…sue me!”
This was a premeditated ambush, totally unprovoked, unprofessional, rude behavior by a Lincoln dealership.
He could’ve just met us at the service counter and talked to us in a civilized manner. mcAnus is exactly as his name describes. He is rude, crude, and a bully. This kind of behavior should not be tolerated anywhere.
mcAnus should be sent away.
Stay away from this dealership.
They promised me to finish the service on Friday morning before 4pm. I came at 4.15 and they said it was not finished yet so I had to come again Saturday morning. Saturday afternoon I came again, they told me they couldn’t finish it until monday. I had a lot of things to do and I really hate such tardiness, and un-professional service. They also charged me extra $150 for installation after I bought the accessories I wanted them to install, prior to buying they told me it would only cost $80 for installation. Lastly, they are not friendly enough so don’t wish for some small talks and they are NOT sorry enough for what they have done to me. They didn’t even apologize. Imagine that! It is although in front of their service center there is a logo saying customer is most important blah blah my butt.
They seemed to be so nice when you were about to purchase their car, but later they would show their true unprofessional color. NEVER request service or purchase car from SESI Mazda!