Tri County Lexus is devoted to serving our customers to the standard expected of an Elite of Lexus dealership.
Test driving a Lexus says it all; magnificence. The sales staff at Tri County Lexus is well versed in the exceptional product features and equipment availability of all Lexus models.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Beyjan Itez
My Dealership Tri County Lexus reviewMy wife and i went in just to take a look at some vehicles and was greeted by the consultant Beyjan Itez. Not only did he find the perfect vehicle for us but his patience and attitude was superb. Within 2 hours we were out and about with our brand new RX-350! My wife and i are so happy thank you Tri-County Lexus, Beyjan and Steve!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Robert Mania
My Dealership Tri County Lexus reviewI leased a 2017 NX300 last week working with Rob Mania. I was unsure about the model until Rob went through the vehicle with me and made the numbers work. Car is perfect for me.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Giovanni
My Dealership Tri County Lexus reviewI stopped into see the new rx and before I knew it I was driving it home I really feel that it was the best car for me after I was told about all the new safety features. Thank you Giovanni
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Jim
My Dealership Tri County Lexus reviewThis was my first “step up” into the luxury market, and I was not sure what to expect. Suffice it to say, the gentlemen at Tri-County Lexus made me feel comfortable and at east. (Whew!) There was no pressure to upsell me, and they spoke to me with words any layman could understand. The professionals at TCL helped me choose the appropriate car AND helped me decide between financing and leasing – no easy feat as I kept throwing more and more considerations at them! In the end, I walked away with a fair deal on an excellent car. I couldn’t be happier. They also introduced me to their service department, and so I now feel comfortable about that next step as well. Thanks Tri-County Lexus!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Michael Visocky
My Dealership Tri County Lexus reviewTri County Lexus did me right… I was looking for a new ES350 at a great payment and they did it for me. I was in and out within one hr. Please keep up the good work Tri County Lexus, Hats off to the General Manager Michael Visocky
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2000
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Vehicle make
RX
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Service Technician
My Dealership Tri County Lexus reviewUnbelievable!!! First, your car’s ready, show up – not even started. Second time, your car will be ready – not ready “We put the wrong engine in it”, 3rd time showed up day after car supposedly done – not quite there. Waited 2.5 hrs. Then bill was $5k more than quoted. Asked for paperwork on replacement engine – on your receipt – Not on receipt. Now here we are 5 wks later under 1k miles, with a bad engine!!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Dealership Tri County Lexus reviewI initially contacted the dealership via the internet. I received a reply and a phone call from a representative within the first ten minutes, not only were they prompt but very courteous and professional. I must say that I was very impressed by the way I was responded too, and their professionalism. I was by far given the very best deal, pressure free I must add. The female that I originally spoke to over the phone I must say impressed me; she had a reponse to all my questions and was very friendly, well spoken and reponsive. This are the perks of having well trained employees in your company, unlike other “high line LEXUS dealers” I will highly recommend Tri-County Lexus to anyone.. My sales consultant was very knowledgeable and made me feel extremely comfortable. All these factors played a big role in my purchase decision. Thank you Tri-County Lexus you have earned a loyal customer for life!!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
GX
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Service Technician
Anonymous
My Dealership Tri County Lexus reviewWe’ve had terrible experiences with this service department. They don’t care about our time. When we bought the vehicle they told us about how they would drop off a loaner at our house and take the car in for service. But the reality was that they could not get to our home at the scheduled time and never let us know that they would be almost 2 hours late. So we stopped doing that and now we end up waiting in their lounge while they service the vehicle. Again problems with sitting in Little Falls: They don’t know where they put your car keys! But they won’t tell you about it…they say that they’re just finishing up. They could just give you the straight answer, but that’s too easy.
Most recently, we spent a few hundred dollars for routine maintenance and on the way home they vehicle was shaking at a relatively low highway speed…a newly created problem. So we’re heading back to them for a new “fix.”
I do not recommend these guys at all.
Could hardly believe so many true car people would give up their labor day holiday. Traveled from Pittsburgh area to NJ just for fun. Much to my surprise my salesman, Sean went out of his way to make us comfortable, His professional attitude and knowledge were off the charts. Yes I will returm and advise friends and family to do the same. Hats off to Junior in finance.