Welcome to Lexus of Rockville in Rockville, Maryland. Our goal is to provide each customer a personal, unique, responsive Lexus experience. We would like to invite you to come in and see why we’ve earned the right to be called The Elite of Lexus. We want to be the first Lexus dealership you think of when buying or servicing your Lexus.
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Just wanted you to know that I received excellent service Nov.8 with my service advisor, Barbara Portalea. My first visit left me with some doubts about switching my Acura dealer and a great service rep. I do love my new car and feel more confident that this was the right decision. Thank You for the promp e-mail.
Sincerely,
Nona Flyn:)
I am pleased with Lexus of Rockville and its employees. I walked into the dealership for the first time, first person that I had contact with was the operator. I have never seen someone so caring. Zeliha, the operator helped us get a sales person, Seth Hamm, who helped us with the vehicle we were interested in with no pressure. He was pretty straight forward with my wife and I. This dealership is very neat and very very clean. I would have to give props. I bought my first Lexus IS250 which I fell in love with from the beginning. I am hoping to buy my next one here and will def. spread the word to friends and family. Thank You Lexus family!:)
Dealer refused to reimburse us for a key that we had to have made after promising us during the sale that they would. Ended up dealing with their GM Don Nickles who was a total shyster and treated us very poorly after we had bought a car from them in cash.
The salesman made a promise which they decided later on that they did not want to deliver on. The entire process took over a month while they gave me the run around. I was told 3 times that they would cut me a check for the amount owed and I finally was told by the GM that they were’nt going to pay anything. After arguing with him in person for some time they finally agreed to pay me 1/2 of what they promised.
I was in shock with how we were treated by them and can’t believe they would risk loosing a repeat customer and reputation over $250.00
Lexus of Rockville = luxury cars and low class leadership
This was the best overall experience, I’ve ever had in a vehicle purchase. There was no pressure and nothing but complete honesty from the sales rep. he was very patient and was very straight forward with me. I would definitely purchase from here again. They provided me and my family food and refreshments as our documents were being prepared in the finance department. The entire experience was brief and accurate. I will recommend this dealership to my friends and family.:)
I have been in the market looking for a new car since my car was totaled. And I went into this Lexus dealership in Rockville and wanted to check out a vehicle that fits my budget. When my parents and I walked into the door, we first were greeted by the british speaking receptionist, who was very polite.She asked us “how can I help you?” And I told the receptionist that I wanted to check out cars. She then tried to get someone to help us, the first one she found was busy helping other customers and and we walked over to the pre-owned department, where we met Neville Gooden. He was very friendly and very helpful to us. We waited by an IS250 that I was interested in. Unfortunately, it was too much for my budget so I he found something that suits me. Not too expensive and not too old. He walked us over to a lexus lounge area to get some thing to drink while we were waiting for him to get us the vehicle so we can test drive it. When I saw the vehicle, I fell in love with it. I am very pleased with their service. I highly recommend this to my friends and family and anyone who is in the market for a new car.n Oh and the cookies were delicious!! Don’t walk out of the dealership with out getting one 🙂
Beware of the Lexus of Rockville. There is high bias and speculation. 😮
We saw everything on our own eyes and ears!