Lexus of South Atlanta is your premier luxury car dealer on the south side of Atlanta. We are conveniently located right off I-85 just a few minutes south of the Atlanta airport.
Arriving in March 2011, stop by Lexus of South Atlanta to test drive the all-new Lexus CT 200h. With incredible efficiency and superior agility to match, the Lexus CT 200h is the first full hybrid luxury compact car.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Steve Carvalho
My Lexus of South Atlanta reviewDon’t trust them at all.
This well may be the worst instance of the stereotype of the car salesman. I was dealing with the sales manager, who gave me a specific price quote over the phone for a new Lexus — I had asked for an all-in bottom-line price including all fees TTL, and the value of a trade-in. The previous day, another salesman had recorded the data. When he gave me the price quote he did not even ask for my VIN to do a check. It was a good price, so I called back an hour or so later, and asked him to repeat it. He gave me the identical bottom line number, and mentioned that he expected only that my trade-in be in working order, which it was since I drove an hour to get to his dealership.
Another dealer had agreed to a base price but not a bottom line price – he said that he would give me a great deal on the base, but could not venture to say what my trade-in would get – he asked for my VIN and said that he would get back to me. This man could have said the same thing, but did *not* do so. He was the one who mentioned, and later *confirmed* the bottom line price – the figure came from him; not from me. Upon further reflection, he must have felt he could squeeze more out of the deal, and so backed out of a confirmed deal. At no time did he say that the trade-in car had to be in excellent condition. I had the VIN ready to give him, but he didn’t even ask for it. If he had had any reservations whatsoever, he could have / should have asked for the VIN before he agreed to the price.
Since it was the 30th of June, we were considering competing deals from other dealers as well earlier that day. When the sales manager and I arrived at an agreement, I closed all other options and the only trip I made was to his showroom. As far as I was concerned, the matter was at an end. The moment I arrived at the Lexus showroom, I put two keys, two remotes, and my car title on the desk because this was not a question or a negotiation any more. All the negotiations had gone on earlier in the day, and now the deal was set.
To my astonishment, after almost an hour of waiting, he came back with a new computation! I kept saying that the reason my wife and I journeyed an hour again was because we had a confirmed deal for a bottom line price. Finally, Steve came in and wanted to undo the deal saying let’s not include the trade-in! About three times I mentioned that I was really uncomfortable even having a negotiation conversation, because all the negotiations had been done over the past several hours. I had accepted, without haggling, Steve’s final offer, and had made sure that I called back to confirm it.
The main issue is not whether the price agreed to was a good or bad price, nor whether the trade-in value offered at the end of the day was low or not, nor whether later reconsideration caused him to rethink the number. The main issue that the final all-in price was quoted by him, later reconfirmed by him, and accepted by me. Once he did that, an ethical business person is bound by his word.
An ethical person is bound by his word. That says it all.