Route 44 Hyundai,
is your Raynham Hyundai dealer also serving as your Bridgewater Hyundai and
Taunton Hyundai dealer
.
Here at Route 44 Hyundai, our goal is to provide you with the best car buying experience possible. We are here to assist you every step of the way, from helping you with financing or giving you a quick quote. As the #1 volume dealer in New England, we have the full line of quality used and new Hyundai vehicles. Stop in and test drive a new Hyundai like the Hyundai Santa Fe, Accent, Azera, Elantra, Genesis or Veracruz today, and see why your next vehicle should be a Hyundai. Don’t hesitate to consider us as your new 2011 Hyundai Sonata or the new 2011 Equus dealer. If you’re looking for a certified Pre-Owned Hyundai in Raynham, Fall River or Taunton, MA, Route 44 Hyundai can help you!
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I am writing regarding the Route 44 Hyundai dealership in Raynham, Massachusetts. On 9/27 my wife and I went to Route 44 Hyundai and test drove a new Hyundai Genesis coupe 3.8 track w/automatic trans. At this time my wife noticed that the window sticker had navigation as an option on the car we drove, but there was no navigation in the car. That day one of the sales reps offered to sell the car for $29,594, said they would install navigation, and they offered $9,000 for my car if I would buy it right now.
After driving some other cars my wife and I decided we would buy the car we test drove at Route 44 Hyundai. We both returned to the dealership 3 days later on 9/30 only to find out that they would now only offer me $8,200 for my car. I was OK with that as the price of the Genesis stayed the same. They also informed at this time that they might not be able to add navigation, but if they couldn’t, they would take $1,200 off the price of the car. I agreed and signed a motor vehicle purchase agreement that day and put $1,000 down. They told me someone from Hyundai was going to come and take a look at the car to see if navigation could be added or not.
On 10/6 Steve, from the dealership, informed me that Hyundai had seen the car and that they had made a mistake and that the price was correct for the car without navigation and that they could no longer take the $1,200 off the sale price as it was written on the purchase agreement and that I could buy the car for $29,594 less $8,200 for my trade. At this time I asked for a refund on my money which they said they would do immediately and that it would show up in a couple of days but it didn’t get refunded until I physically went to the dealership the next day. Later in that same day, on the 6th, I picked up a voicemail from Bruce at the dealership that said he had good news. I was unable to contact him that evening and when I called on the morning of October 7th I spoke with Chris Nardi who informed me that Bruce was not in that day and he would call Bruce and get right back to me with the “good news.”
When Chris called back he informed me that they would add some floor mats and an oil change instead of $1,200 off. At this point I was so frustrated I agreed on the new deal and asked Chris Nardi to send me an email outlining the terms we spoke of just to make sure everything would be all set. I received an email from him and then let him know by email and phone that I would be in that evening at 5 PM to sign the papers.
My wife and I left work early so we could get to the dealership and make the purchase. Upon our arrival Kareem Zaiter, our sales rep, came and asked me if I knew a Paul Douglas. I told him no, I didn’t. Kareem said something to the effect that they had received a negative email from this person that said I had told him that I had received horrible service at Route 44 Hyundai. I told Kareem that I am not sure how I could have told anyone I had received bad service as I had not gotten a car yet, nor had I ever had any service done. He then left and went into the office and when he came back he asked my wife and me to follow him into another office where he sat us down and then left.
A few minutes later Steve came in and told us that he was upset by the email he received from Paul Douglas and that he would not sell us the car. I asked him if he was joking and he said no. He informed me he didn’t think it would be a good idea for me to buy the car and he wasn’t going to sell it to us even if we wanted to buy it. He said it was his right to refuse to sell to me even after a purchase and sale had been signed that said I would get back $1,200 if the car didn’t come with navigation and that I had also received and held a printout of an email from Chris Nardi sent some 5 hours earlier outlining the terms of the deal. My gut feeling is that someone else came in and offered them more money and they had already sold the car that they had sold me two days earlier and they needed an excuse to not sell to me.