Thompson Hyundai is a Baltimore and Dundalk Hyundai dealer and proudly offers our services to Maryland. As your Baltimore and Towson Hyundai dealer we offer the complete line-up of Hyundai vehicles and a fully certified service department. Thompson Hyundai will provide you the amazing dealership experience you deserve.
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I brought my car in on 7/10/12 to have the following issues serviced. Squealing noise from brakes, dent in door panel, acceleration hesitation and a cracked center console cover.
The service consultant, John Pickett, was very helpful throughout the process. The squeal cant be fixed without replacing the brakes but the brakes aren’t ready to be replaced yet. This is apparently a common problem with Hyundai. Unfortunately I have to live with the noise. I would think this is something that Hyundai would address, however this is an issue I can deal with at a later time.
The service consultant told me that you don’t repair dents but gave me the name of a local business that can do the work. I am very grateful for that.
The hesitation in the engine was addressed. So far it seems to be remedied and the car is driving much better but I will observe it over the next few days to make sure all is well.
Where I have a major problem is with the center console cover between the front seats. There is a crack in the plastic under the top fabric. When I put any pressure on the top of the console I can hear a cracking noise and feel the crack. The service consultant had me explain this to the service manager (Barry Walsh?). From the beginning this service manager had an attitude that clearly showed he had no interest in talking to me. Then when I pointed out the problem he told me that it would be covered under warranty but insisted the console was fine. It’s not fine, it is broken. I drive this car every day. It is broken and should have been dealt with, not ignored. The service manager then made up some ridiculous excuse that the problem could be caused by warm weather. The console has had a crack in it for several months, including in cold weather. Again, this service manager had no interest in talking to me. It is broken and it needs to be dealt with.
On top of the lousy attitude and lack of customer service I got from the service manager, the center console was absolutely filthy and covered with dirt. It did not come into the dealership that way so why was it returned to me that way? Because of my frustration with the service manager I asked the service consultant who I can talk to about the issue. I was told that nothing else could be done and I would have to call Hyundai directly. I am supposed to believe that there is no one at the dealership that the service manager reports to? Was this just an attempt to get me off of the lot so the issue didn’t have to be dealt with? Absolutely terrible customer service.
I had to call Hyundai and register the complaint. It should have never gotten that far. I saw a sign behind the cashier that states customers should leave completely satisfied. I am not satisfied in the slightest. I am frustrated at the lack of proper service, I am frustrated at the attitude of the service manager, I am frustrated at the condition in which my car was returned and I am frustrated that I had to go to Hyundai to remedy a problem caused at this dealership.
I am waiting for someone from Thompson Hyundai to contact me about this issue and it is to ABSOLUTELY NOT be that service manager that didn’t want to talk to me in the first place. At the very least it should be the person he reports to.