Casey Auto Group813 Diligence Dr, Suite 116
Newport News, VA 23606
Phone: 757-591-1000
Fax: 757-591-1070
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Casey Auto Group - Casey Honda reviewTrusted my vehicle to Casey Honda service, as I have been since 2006, to have the clutch replaced. Cost me approx $1500 to replace (which I’m now finding out was primarily for the work, parts only totaled $430). This eas October 2011. In July 2013, my clutch parts went out again o as they said “went bad”. I was then told I must pay another $800 to have components of the recently replaced clutch, replaced again. Was promised that I would receive a phone call twice to discuss the work, parts and my concerns. Received nothing! Wasn’t even noticed that there were multiple parts that needed replacing according to their standards. I’m certain my service bill means nothing to such a large company, but based on their poor customer service and lack of follow up, I suppose keeping me as a customer means nothing as well. I have been lied to, taken advantage of, and I no longer trust a company that had otherwise done a descent job for me for 7 years!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ed Colton
My Casey Auto Group - Casey Honda reviewOn 9-11-12 I took my car in to be serviced at the Casey Volkswagon on J. Clyde Morris Blvd In newport News, Va. and my Tom Tom (GPS) was stolen from my car. I didn’t notice it was gone until about a month later because I rarely use it considering I have GPS on my phone and I still seen the case for the GPS in the car. I went to open the case and realized it was light and to my surprise my GPS was stolen. I called Casey and was reffered to Ed Colton the service manager. This guy is so disrespectful and inconsiderate. Colton tells me there is nothing he’s going to do about it and they do not have thieves at Casey, and also he is not going to replace something that was stolen a month ago. I said i will make a police complaint. I was told go ahead and sarcastically Ed Colton said and give the police his name. I will never go there again and recommend anyone else to do the same.
I asked to speak to the GM and all I heard was the dialtone.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Caroline
My Casey Auto Group - Casey Honda reviewAVOID shopping for a car at Casey Honda at all costs. The salesperson had to check EVERYTHING with her manager…leaving us sitting at her desk while she waited for the other salesmen to also consult with him, wasting half the time we spent there. Then they pulled every high pressure tactic in the book on me – even after I had deicided to buy the car. My wife and I had walked into the dealership knowing what we wanted, with financing already available. Even after telling the salesperson three times that we did not want Honda financing, she pushed the paperwork at us and insisted it was necessary to complete the purchase. We were badgered continuously for a huge down payment; my social security number (obviously for a credit check); but the final straw was being told they need a $500 deposit if we wanted to wait for a CRX in the color we wanted. I literally had to demand my keys (they had them after checking out my trade) and then finally go to the sales manager’s office myself to get them. Unbelievable. After leaving the dealership we called another dealer to ask about the car we wanted and were honestly told that the color and option package we want won’t be available for another month – meaning Casey was going to take my trade-in, “temporarily” put us in a vehicle we didn’t want and then either force us to keep it or hope we decided we liked it. I’m 45 years old and an Army Lieutenant Colonel. My wife and I have bought, leased, or otherwise procured 25 vehicles between us. I’m not so desperate for any car that I’m going to be treated like an imbecile. We’ll wait until the vehicle is available from a dealer we can trust.
Dear Sir,
Our top priority is customer satisfaction. After reading your review,I can see that your experience with us did not meet your expectations, or our high standards of customer care. We appreciate you taking the time to give us valuable feedback, and your comments have been forwarded to me, Scott Smith General Manager at Casey Honda and I have spoken to all the parties involved. We appreciate you choosing Casey Honda and that you’ll give us another opportunity in the future to show our appreciation. I have checked and the vehicle that you and your wife wanted will be here by the end of the month.
Scott Smith
General Manager