Lute Riley Honda is a Richardson, Texas based New Honda and Used Car Dealership – Serving the Dallas Area, and on eBay everywhere!
Lute Riley Honda – New Honda & Used Car Dealer – Serving Dallas & Richardson
For a new or used Honda, visit Lute Riley Honda in Richardson, one of the largest volume Honda Dealerships in the USA! We carry all the latest models and our expert sales staff will help you find the perfect vehicle for your lifestyle. Lute Riley Honda is one of the leading Honda dealerships serving the Richardson, Dallas, Plano, or Irving and all the surrounding areas. We offer new Honda vehicles, certified used Hondas and used cars, as well as Honda service by certified technicians, EXPRESS Service for quick routine maintenance in minutes, a huge inventory of Honda auto parts and a state-of-the-art auto body repair and collision center.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Christina
My Lute Riley Honda reviewVERY SHADY PRACTICES at this dealership. I leased a Pilot about 6 weeks ago. They’ve still not paid off my trade and are withholding 5K. I’ve gotten nothing but excuses when they’ve actually returned my calls. At this point they aren’t responding at all. I’ll likely return the new car.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ray
My Lute Riley Honda reviewI would not recommend this dealership to anyone!
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2003
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Vehicle make
Accord
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Service Technician
My Lute Riley Honda reviewPre-Owned Car Buyers Beware. I bought a pre-owned car from salesperson James Brown. The radio, map lights, back lights, and radio and A/C display did not work. We were told that they would be fixed. We made sure many times that every time the salesperson said the radio and lights were to be fixed that I added, “And the display, right?” He verbally assured us that was included. He also assured us multiple times that 2 recalls on the Car Fax Report were fixed. We asked about it multiple times because wanted a safe car to put toddler in, and we told him so. Each time he told us they take care of all those things before selling pre-owned cars. He said it would take couple of days to fix. Mr. Brown called us to say it was ready for pick-up a few days later. We drove an hour and 15 minutes one way to get it. When we got there, he told us the map lights and radio were fixed, but not the radio and A/C display or back lights. When asked if he knew when he called to say our car was ready, he did know then and chose not to tell us even though he knew we were driving an hour and 15 minutes one way to the dealership. Lute Riley Honda refused to fix the display even though the salesperson agreed to do it before we paid for the car in full. My husband told him they did not uphold their end of the bargain and do what they verbally said they would do. We were told we needed to pay $1900 more to have it fixed. My husband talked to a manager, and he said it wasn’t cost effective to fix it and we needed to pay $1900 because he could sell the car to someone else easily. We didn’t even get an apology from the manager. We were treated completely different once they had our money. We ended up taking the car to Frank Kent Honda. They fixed it for $259 ($109 for the parts and $150 for labor), and Lute Riley Honda wanted $1900. Frank Kent also told us 2 recalls had not been fixed, and they were the ones that Lute Riley assured us were fixed–one being a serious safety recall with the ignition switch. Frank Kent Honda service dept. even called Lute Riley service detp. to double check that those recalls were not fixed. Lute Riley told them that they were not fixed. Our service worker at Frank Kent said that the Lute Riley service worker told him, “I guess the used car department failed again.” Frank Kent fixed the recalls for free and even shuttled my husband to and from work while they fixed the back lights, radio and A/C display, and both recalls in just a few hours. Pre-owned car buyers beware.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Kevin
My Lute Riley Honda reviewExcellent dealership to buy from, I been to about 5 dealers around the area and some ignored me, some asked for a HUGE down payment, and some didn’t even have a selection of cars to choose from… I went to Lute Riley on Saturday and had the greatest buying experience from beginning to end. From customer service with Kevin, to the final price and contracting everything was a smooth move and for that I strongly recommend this dealership..hands down one of the best I’ve seen.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Frank and B.
My Lute Riley Honda review:D:D:D:D:D:D:D:D
Impressive dealership and team of employees. I first heard about Lute Riley through my neighbor when he bought his son a Civic said everything was great and now that we were in the market for a new car I was dying to get something brand new just wasn’t sure I would be able to afford it. Went to Lute Riley Honda last week and I must say this has probably been the Easiest buying experience I’ve ever had, from customer service to the car I wanted to the monthly payments I was looking for overall very well done.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2005
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Vehicle make
Honda
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Service Technician
Steve Spade
My Lute Riley Honda reviewMy car had been making this kind of rumble squeeling noise after it got cold outside, and only right when I started it. I am a single 22 yr old, so I know nothing about cars. I explained it to Steve and he said he would have it looked at. He had my car fixed and ready for me to pick up when I got off of work. I love this service department (=:)
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Lute Riley Honda reviewI have a 16-year old daughter, I wanted to buy her a used Accord for her birthday. They are great cars, and still have the sports appeal that she likes in the coupe. When I saw the car from 75, I knew it was perfect. I came in and was greeted very professionally, discussed the price and was in and out of there in about 3 hours. It was great! I will always continue to do business with Lute Riley It’s so funny how I simply ran across them.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike Minervini
My Lute Riley Honda reviewHad an incredible experience at the dealership. We had been to several in the DFW metroplex, but this one seem to be able to take care of us on price, inventory selection, and service. Thank you so much.:)
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Troy Woods
My Lute Riley Honda reviewMy girlfriend and myself went to Lute Riley Honda in Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I had to sign an “agreement” that stated that if the both of us agreed upon a price, I would purchase the car. I told him I really didn’t see the need to sign this “agreement” but he said if I didn’t, he could not show us any cars.
I reluctantly signed the “agreement” only because my girlfriend found a car she liked. We then started negotiations on the price. He kept pulling the old routine of going back to the manager when I made counter-offer to their “final price”. I was getting tired of this and finally when it became apparent we would not agree on price, we got up to leave.
As we were walking out, I saw the salesman speaking to his manager who I later found out was Troy Woods. As we walked outside, Troy Woods came after us. It was night-time and we had just stepped out of the building and he followed us outside. He walked toward us in a threatening manner and he started talking to me in a very loud voice, angry voice.
He said I had signed an agreement to purchase a car and now I was backing out of our “agreement”. I told him that we had not agreed upon a price so I was not bound to buy anything. He stared yelling at me, telling me my word was no good and generally doing his best to harass us and embarrass me in front of my girlfriend, which I think was his main intention.
I could not believe someone that represented a company would act in this threatening, harassing manner. As you could imagine, I was very angry. The next day I sent a letter to Lute Riley Honda about what had happened. They responded to my letter basically defending his harassing behavior as being an aggressive sales manager.
I would advise anyone looking to purchase a car to avoid this place unless you want to be forced to sign an “agreement” and then verbally harassed and embarrassed if you don’t purchase a car. I have never heard of a car dealership pulling this kind of unethical sales tactic.
😡
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Troy Woods
My Lute Riley Honda reviewMy girlfriend and myself went to Lute Riley Honda in Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I had to sign an “agreement” that stated that if the both of us agreed upon a price, I would purchase the car. I told him I really didn’t see the need to sign this “agreement” but he said if I didn’t, he could not show us any cars.
I reluctantly signed the “agreement” only because my girlfriend found a car she liked. We then started negotiations on the price. He kept pulling the old routine of going back to the manager when I made counter-offer to their “final price”. I was getting tired of this and finally when it became apparent we would not agree on price, we got up to leave.
As we were walking out, I saw the salesman speaking to his manager who I later found out was Troy Woods. As we walked outside, Troy Woods came after us. It was night time and we had just stepped out of the building and he followed us outside. He walked toward us in a threatening manner and he started talking to me in a very loud voice, angry voice.
He said I had signed an agreement to purchase a car and now I was backing out of our “agreement”. I told him that we had not agreed upon a price so I was not bound to buy anything. He stared yelling at me, telling me my word was no good and generally doing his best to harass us and embarrass me in front of my girlfriend, which I think was his main intention.
I could not believe someone that represented a company would act in this threatening, harassing manner. As you could imagine, I was very angry. The next day I sent a letter to Lute Riley Honda about what had happened. They responded to my letter basically defending his harassing behavior as being an aggressive sales manager.
I would advise anyone looking to purchase a car to avoid this place unless you want to be forced to sign an “agreement” and then verbally harassed and embarrassed if you don’t purchase a car. I have never heard of a car dealership pulling this kind of unethical sales tactic.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Lute Riley Honda reviewThe car prices that they list online are not accurate because when you go to the dealership, they “added-on” these features. No car is without these add-ons. Just add $2500 to the online price to get the actual car price.
Also, they will not honor online quotes because of the add-ons, even if you have it in writing.
These add-ons should only cost a couple hundred dollars. For example, wheel locks that Honda sells for $65 (when you can find aftermarket for $25) in Lute Riley will cost you $295. Same factor you can apply to everything else they sell.
So, since the price quoted did not include these add-ons, they add on a couple more thousand dollars. I asked for a car without the add-ons as listed online, but they said all of the cars have these add-ons. When we asked why these features weren’t listed online with the actual price, we got no reply.
Even when we talked with the manager about his illegal practices, he didn’t seem to get it. He wasn’t too bright. It’s a shady place, and we did report them to the Federal Trade Commission.
Lute Riley Honda’s Internet Sales Manager admitted that they just want to get you into the dealership. In other words, you will never get the price they quoted you.
Don’t waste your time here.