Jeff Wyler Honda in Florence is proud to be the highest online rated Honda dealership in greater Cincinnati and all of Ohio, Kentucky and Indiana. You can trust the Honda reviews of our highly satisfied customers, our service is second to none, and we welcome you to join the Jeff Wyler family. As one of several Kentucky Honda dealerships, we are committed to making the extra effort to provide the best price, selection, and customer service to our shoppers in Florence, Cincinnati, Burlington, and northern KY.
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Would never purchase a vehicle from this dealership again. Choose a difference dealership where management cares for its customers.
I test drove a BRAND NEW vehicle and eventually purchased it the same night. The ‘Low Tire’ notification was on the dashboard the whole time during the test drive. The salesman was oh so generous to pump up the tire for me. Two days later, the tire was flat again so I took it in to my local Honda dealership (2 hours away from this dealership) and found that there was a nail in the tire. The puncture was too large to fix so a new tire was necessary.
I called Jeff Wyler of Colerain; spoke to four different people and all of them said “Let me see what I can do and I will call you back ASAP”, as they knew I was at the dealership waiting to hear from them.
I never received ONE phone call back. I emailed my salesman a few days later and his reasoning they would not help me with the tire was because the tech did not see a nail in the tire the evening I purchased it- I’m sure he never looked. The second reason was because I did not drive two hours to their dealership to have them look at it on a flat tire. How could they expect someone to drive 2+ hours on a flat tire?
To top off the situation, Matt Brady- the general manager, I called after he left his comment and never received a call back.
Horrible customer service- horrible all around experience, this being just one of the many difficulties. Please trust me- you will be able to get the same deal at any other Honda dealership in town and not have to deal with any of the nonsense this dealership provides.
We have purchased four Hondas from Jeff Wyler Honda in Florence over the last 10 years. We drive 40 miles past three closer Honda dealerships because the give us the best price up front and no surprises when we get there. Our salesman Bud is part of the Internet team and is a pleasure to work with. He really knows his stuff and does not pressure you at all. The used car manager Mike has always treated us very fairly on our trade-ins giving us hundreds more than other dealerships offered. Great people make a great dealership. You can’t go wrong with these guys.
This Honda dealership is the best car dealership I have ever dealt with. Not only in sales but the service department.
Tom Stout and Chuck Jenkins worked with myself & my husband until we were happy with our purchase. They went above and beyond what WE the customers wanted. Very professional and friendly. The is my second Honda purchase in the last 4 years and they make you feel like family. Not shady and no pressure.
Paul in the service department treats me like I am the only customer he has. He explains what I need to know and is never too busy if I have questions or concerns.
Not to mention the CRV we purchased is a great car.
I would recommend Honda in Florence, KY to everyone and anyone.
Keep up the good work guys!
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