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My wife and our grandchildren outgrew our current Range Rover and we needed to get out of our lease a few months early and get a new vehicle. My wife wanted a Yukon Denali. Costco is running a promo touting a hassle free purchase, where the dealer is to show you invoice and sell at supplier pricing, which is below invoice. When you sign up to get a number, they give you a choice of three dealers in your area, we selected #Hardin Buick GMC. David Jolliffe contacted me within 15 minutes. He said he had two of the vehicle we wanted, one black, one white and the price would be $69,189.00 with the current rebates. I told him we would like to see it, he invited us down, but the Black was gone. We went down right away to find the White one was being driven by a manger and was not there, as well it had 3,000 miles. He asked us to come the following day, which we did and liked the vehicle but wanted to see if one was available without the miles, there was nothing equipped as we wanted, and he offered an additional $1,000 off if we took that one. Finally after several text messages and emails, we agreed to take the one they had. To this point all negations were sales price, not payments. As soon as we agreed, payments were the only thing discussed. As we were waiting for a time to come down, I sent a text confirming the negotiated sales price, only to be called back by David and Don. As it turned out, the price we were given and agreed to was not the price we were going to pay, although they didn’t tell us a price. I could see the writing on the wall, it was a typical dealerships bait and switch. The manager kept stating he offered it to us at the payment we agreed, but we never agreed to a payment, only a sales price. They said they needed to confer with John, the manager and they would get back to us first thing the following morning, the next day, it was within an hour, they never got back to us. At least we were not separated from our money. The lesson, never take their word for anything, they are by their very nature, car salesman, take notes, and check everything they present to your for signatures. Sounds logical, but when the salesman insists this dealership is different, money is not important, Relationships are their goal, don’t believe them, money is the final arbiter. I would not have written this review if the dealership and it’s managers were just straight and above board as David said they were, I think he may have had good intentions, but not the dealership, we’ll never know. Now that I have had my trade in inspected, I will incur additional expense because Range Rover only allows one inspection, and this deal went south. I’m out two trips and a weeks worth of conversations, emails and texts, but at least I have my money.
Hardin GMC is one of the worst dealerships you can go to. They are very unprofrssional and have no consideration for the customers. The contracts that you sign as you are taking posession of your new car is hardly ever correct, they are constantly making mistakes on them. And then you either need to go back in or they come to you to re sign the contract. Also, they do not tell you the truth about what you are getting and they focus in on the less experience car buyer. Some of th sales associates are rude and have no respect for the customers that come into the show room floor. They make the customer feel like an idiot when they don’t understand the numbers that are being presented. Instead of offering assistance and education they have a rude attitude like you are wasting thier time. And when you take the car home, they forget about who you are and when you need assistance or have questions you are wasting their time. It is not like they are busy, they would just rather not bother with the old and bring in the new. This is a dealership that is family owned but don’t carry the family value that they advertise. If you respect yourself or your hard earned dollar you will find another GMC dealership to satisfy your car buying or leasing needs. You can go on to other dealer reviews and you will see hands down Hardin has mostly negative reviews and is not recomended my anyone. So take our word for it, respect yourself and your dollar.