Cerritos Ford

Overall Rating: Sales Rating: No Ratings Yet Service Rating:

Overall rating of 0.0 based on 1 reviews

Cerritos Ford – New Ford, Lincoln, and Used Car Dealer serving
Los Angeles, Orange and Riverside Counties

Welcome to Cerritos Ford, Lincoln here you can shop for

new Fords, Lincolns, or

used cars at our

Anaheim, Orange County dealership serving the Los Angeles, Anaheim area.

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1 Comment

1. bliu_bnl Review:

   July 14, 2009

   
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   Review Score:

   

   0.0 star rating

   • Vehicle serviced for Repair
   • Accurate estimated wait time None Given
   • Would You Recommend this Dealership No
   • Vehicle year 2005
   • Vehicle make Escape Hybrid
   • Service Technician

   My Cerritos Ford review

   I took my Ford Escape Hybrid to Cerritos Ford because my engine was overheating.

   I was told that they only have ONE Hybrid trained technician and that he was not there.  This isn’t the first time that I’ve taken my Hybrid for service and there has not been a Hybrid trained technician present.

   This time, however, was an urgent service since my Engine overheated.  I was told that I could leave my car but that it was not certain that they Hybrid technician would be able to even take a look at my car the next day.

   I was also told that Ford no longer gives out loaner vehicles.

   I find this to be a TOTALLY  unacceptable level of service.  If my vehicle is just going to sit around in the service lot for an unknown amount of time then I would require a loaner vehicle in order to get to and from work.

   I think it’s also completely unaccpetable that there isn’t always a Hybrid trained technician who can at least diagnose a problem with a Ford Hybrid.

   I’m really concerned about this and not sure if I’ll ever buy a Ford ever again.

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