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Welcome to Chris Leith Dodge
Chris Leith Dodge serving Wake Forest and the surrounding Raleigh North Carolina Triangle and Triad Area. Chris Leith Dodge is the leading dealer in the Raleigh, North Carolina (NC) area. Our dealership stocks new, used and pre-owned Dodge Dodge cars, trucks, and SUV’s. Surf through our website and find sections to research and explore.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Rick VanDoren
My Chris Leith Dodge reviewThis is the story of a horrible experience that ended yesterday, Saturday, April 9 2011. Last week, I responded to an E-bay listing of a 2007 Dodge Grand Caravan at Chris Leith Automotive in Wake Forest NC. Over a 3-day period, we negotiated the cash price by e-mail, resolving all issues in an overall out-the-door price of $10,440. Then my wife and I drove from our home in Southport NC to Wake Forest NC, a 3-hour drive each way. We expected to pick up the car. When we arrived we found everything in order. The test-drive went well. Our salesperson, Rick VanDoren, was professional and helpful. The first problem we encountered was that I was required to sign a form that informed me that there was no way I could prevent Chris Leith from calling me on the phone for his marketing purposes, once we had established a business relationship by my purchase of the car. We resolved that problem by entering my contact information in their computers with the notation, “Never call this guy for any reason.” I then paid for the car by check. The check was validated by TeleCheck. Still everything was fine. We had to endure a sales pitch about an extended warranty, which we declined as quickly as possible. Then they confronted me with an “arbitration agreement”, and they told me I had to sign it before they would give me the keys to the car I had just purchased. The arbitration agreement said that I was surrendering my right to resolve in court any future dispute valued at more than $2,500. Any such dispute could, at the dealer’s discretion, be referred to the dealer’s chosen arbitrator. I surrendered any right to participate in a class action against the dealer, too. I refused to sign this obnoxious and very scammy-smelling agreement. I was told that they only wanted my initials, and that the dealer is upright and reliable. I was asked, “What are you afraid of?” as if *I* was the one asking for protection from the other party, when in fact THEY were asking for protection from ME. They made several claims about the agreement that were untrue, which I disproved by reading to them, aloud, the contrary statements in the agreement. I finally said, “You have two choices: give me the keys, or give me my check back.” They gave me my check back, saying the arbitration agreement was vital to their business model. (That interesting claim did nothing to enhance my confidence in the uprightness of Chris Leith Automotive!) Final analysis: the price was not negotiated in good faith. The surrender of my civil rights was a part of the price that was not disclosed until after I had paid cash for the car. My wife and I lost a whole day over this nonsense, plus travel expenses. My advice: avoid this dealer. He would rather forego any customer who has sufficient self-respect to retain the option of challenging his frauds in court as an equal under the laws of our State and Nation. And he won’t tell you that’s the actual case until you’ve already invested your time and money in pursuing a deal in good faith.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Andy
My Chris Leith Dodge reviewI was told my dealer trade would arrive between 3-4 pm. I arrived and 3:10 and was told that they expected the car “any minute”. 3 1/2 hours later I was told that they never made the trade and if I did the paperwork now they would deliver the car to me tomorrow. That was the first of many deceptive practices used that evening. The dealer participates with but refused to allow me the GM Supplier Discount. They also denied me any conquest money and cash back for being a credit union member. Bottom line they wanted me to pay 150.00 under sticker. The sales manager refused to negotiate at all. It appeared to me that they didn’t want to sell me a car. Maybe because I was pre approved by my credit union and I refused the financing sales pitch to pay at a higher rate. Please judge for yourself but be carefull. Please.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
cannot remember
My Chris Leith Dodge reviewI have had nothing but excellent service while buying my car and when I have it serviced. The workers are friendly and care about you having a pleasant experience. I highly recommend Chris Leith’s dealerships to anyone looking for a car.