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Sales experience was great but after the sale you are forgotte. We bought a 2012 Explorer(used) 890 miles if you can call that used. After the sale we found the original window sticker for the vehicle. It listed a factory option as being part of the vehicle. When i called to ask the sales person about it he response was that it was an option that was listed but just so you would know it was available. Right. Sent email to sales manager and am still waiting for a response. All about sale not customer satisfaction.