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This complaint isn’t about a sale person. I purchase my brand new Envoy in 2004. I have been getting my car service every since. On 12-23-11, I came into have my car service because it hesitated going into 40-65MPH. I was charged $170.11 for Fuel system service. When I left, the hesitation was still there. I had surgery on 12-27-11, and came back today for the same reason. After waiting 3 hours, I was told that they ran fuel pressure test – results were good. On the way home my RPM went up to 5, while the speed start dropping from 65 to 40 miles. Needless to say my transmission went out. I spent $170.11 for nothing and wasted my time with inexperience merchants that didn’t know there job. My plans were to purchase a new SUV this year from Andy Klein, but after today, it won’t happen. Your service personal have changed from being about the customers to being about the $$$.