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Chase Parkway Volvo in
Watertown, CT has been selling and servicing Volvo since
1960. Our Volvo Sales,Volvo Parts
and Volvo Service departments have won numerous awards from Volvo. We
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2007
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Vehicle make
Volvo S 40
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Service Technician
Frank
My Chase Parkway Volvo Subaru reviewI recently had my 2007 S 40 in for service at Chase Parkway Volvo Subaru and the experience was, as usual, fabulous. Chase Parkway even picked up and delivered my vehicle back to me, as well as washing it after service. Frank is a great technician and Stephanie and Steve are always polite and professional and above all, helpful in every way. I would recommend no other dealership except Chase Parkway Volvo Subaru. They are the best.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2005
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Vehicle make
Volvo
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Service Technician
Frank
My Chase Parkway Volvo Subaru reviewMy wife’s Volvo was involved in a minor fender bender. She was concerned that something could be wrong from the accident, so I took it to Chase Parkway. Steve, the service manager told me they don’t do body work, but could reccomend someone. I asked him if they could look at the car to see if it was ok to keep driving the car, since it was hit in the wheel area. One of the techs picked the car up and looked underneath it. He showed me an area that was scuffed, but not damaged, and told me the car was ok to drive. It gave me piece of mind that the damage was all cosmetic, and the car structure was ok. We love our Volvo and always go to Chase Parkway.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
95
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Vehicle make
Volvo
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Service Technician
Stephen and his cereal eating data entry specialist
My Chase Parkway Volvo Subaru reviewI went to Volvo of Watertown on Straits Turnpike to have the service light on my 250k mile 1995 Volvo turned off. I was promptly greeted by two people at the service counter, a man leaning back with his feet up on the counter and a younger female indulging in an over sized bowl of cereal. I explained to them the issue with my service light and they asked for my vehicle registration. The younger female was entering my information into the computer when i asked her if there would be a fee for this simple service. She replied that there is a $95 diagnostic fee. 95 dollars!? I disagreed that that was a fair price and asked to speak to someone else when the man with his feet up quickly interjected that he was the service manager and that it was necessary to charge that amount in order to pay the technicians. At this point i realize that neither of these individuals have any business sense and I ask to speak to the person in charge of the dealership. It was at this time that the so called owner of the dealership greeted me. I politely introduced myself and briefed him on my issue. I was sure to add that 95 dollars is roughly 10% the value of the vehicle. Just as I started my explanation, it was clear to me through his body language that he was preparing a rebuttal and was going to dismiss my concern. As expected, he offered no compromise and felt it was necessary to insult me with what he called a lesson in business.
This dealership could have acquired an already loyal Volvo customer by showing a small amount of empathy to my personal situation but instead ensured that myself and anyone I know never patronizes their business.