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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Sean
My Laird Noller Ford-Mazda reviewThe nightmare began on 11/1/14 and I am still dealing with it now, on 11/17/14. They will not resolve these issues. Sorry if it is rambled and jumbled, but there is so much negative that happened I was trying to get it all included. After speaking with Jon Riedel today, I am so angry I can barely type. What they do there is no legal and if they did not hurt me so badly financially from their mistakes, I would be hiring a lawyer to assist.
Absolutely the worst experience ever. And I have purchased over .37 cars in my life. This time, I took a 2013 F150 in and traded for both a 10 Mustang GT and an 11 F-150. First thing is they claim they inspect and check these vehicles over. Claimed had an oil change. Yet on the F-150 the oil and oil filter were both old.
During my test drives I never got to take the vehicles up to 70 mph because I was unfamiliar with the area and the salesman showed me which way to go. 55 mph max speed.
So after I get the vehicle home, I go drive them both and notice that the tires on both vehicles are shot. They are square, meaning they ride like crap and cause horrible vibration issues.
Plus the F-150 I purchased had mud on it from bumper to bumper 4 inches thick, and the air filter compartment had like 2 pounds of rat poop in it, so I know they did not inspect it.
Now after I am stuck with both these cars, I get my title paperwork. I was upside down on my truck I traded alot.
They rolled that negative equity into both the vehicles I bought yet one of the Applications for Missouri Titles show it and the other does not? No one can explain this to me.
But what it causes me as a consumer is paying sales taxes twice on the same negative equity as I paid before when I titled the vehicle that I traded.
Their follow up after the sale is horrible. None of them, not Alex, Sean, Jon or Bill do what they say they are going to do.
Scott Teenor tells me they balanced the tires on the used truck when they did not, they just rotated them. That is right from Service Department.
Just one lie right after the other. I am sick of being lied to by these people.
I have been waiting now for over a week for Alex Marfise just to send me paperwork on an extended warranty from them.
There GAP insurance costs twice as much as what I paid at Olathe Ford.
I look at all of these positive reviews and am like, ok, who are they paying to leave these, because I have not experienced any of this positivity at all.
I could go on and on and on, about other things, but I would be typing for hours, if I gave exact quotes from people and so on and so forth.
I would and will not ever do business with these rip offs ever again. They cannot even inspect a car properly let alone do your paperwork accurately.
They don’t call you back when they say they are going to, they don’t respond to emails, they are just totally mindless of you after you sign your name on the dotted line.
And this is not buyers remorse, I have purchased a ton of cars and love cars. Love trading and owning new cars. So don’t think I have buyers remorse, this is just the worst service of all time I have ever encountered.