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My time on the sales floor at Tasca was pleasant enough. The salespeople were accommodating and things moved quickly. Sure, there was a lot of miscommunication on little issues (for example: asking and being told the car came with a spare tire–it does not), but the salespeople, Gregg Vigneau and Stephen Lawrence were working hard and I appreciated that.
I should have left when I came to pick-up the car and my monthly payment had gone up by close to $100 with no concern by Gregg and Stephen. Just a quick sign here. Once this was resolved by making the total payments once again match, we moved forward.
I was told Tasca would handle transferring registration. Being from out of state, I questioned the process and was repeatedly told it was not a problem and they did it all the time. They gave me my plates and told me to wait for the paperwork before placing them on the car. It took the full 20 days before Gregg drove down with my new plates. (This was after multiple calls and several visits to Tasca to right errors such as issues with losing my Insurance information that was needlessly completed at AllState in the Tasca building and having to return to sign paperwork that had been neglected by Tasca staff).
Imagine my surprise to have Gregg bring plates instead of just the registration paperwork. This means that my old registration was not transferred, which means I have lost 21 months of equity on that registration. I have also racked up the extra cost of property taxes because I held the plates waiting to put them on the new car. On top of that, as I took the new plates out and pulled out the new registration for the vehicle, I found an invoice for $50. An invoice that Tasca did not even have the courtesy to inform me about. I have lost money through this new registration rather than a transfer; I will lose time going to the DMV to return my plates and my Town Clerk to provide receipt of returned plates; and now there is an additional SNEAKY hidden expense slid into the mix because Tasca did not provide the services as agreed upon.
Naturally, I wanted to learn more about the reasoning behind this. I contacted Tasca more than 8 times in the last month since this happened. Emails, phone calls, the Tasca website and contact page. I even emailed Stephen Lawrence. He claimed that because the car is being leased, registration is different. When I asked why this was not explained as I was asking all the questions about registration and being told completely different information by Stephen and Gregg, Stephen suddenly did not reply to email. A week later, he replied with “I’m not sure why” and agreed to forward my concerns to Bob Tasca (the second Tasca family member I have tried to contact).
It has been three weeks, and there has been no follow-up. Why should there be? They have already sent out my second monthly payment. What other reason could they have to interact with me. Rather than cultivate a relationship that creates loyal customers and has me returning in three years, Tasca has left me counting down the end of our relationship. 34 months and counting!
**9/22/15**After three weeks of no contact, Tasca called within 24 hours of this review. Unfortunately, the call came from the same person who already let me know he didn’t have any answers and couldn’t be bothered to follow-up prior to this review. (Thanks anyway, Stephen). Should anyone with answers wish to contact me, please feel free to do so. Should a Tasca family member wish to learn more about my experience, I am available. In the meantime, my expectations for Tasca will remain low.
**9/23/15**General Manager Tony Parente contacted me asking what needed to be done to restore my relationship. He said that the information had just reached him and he had spoken to “the parties that be” about how this could happen. When I asked for the response, he said there was none. This, of course, has been my major issue but is apparently acceptable at Tasca. He asked what I wanted to restore my relationship. I have never asked nor wanted more than an explanation and personal responsibility. Since Tony could not/would not provide that for me, I told him to work it out. He said he would call me in 24 hours. The next morning I sent Tony an email detailing every error made by the Tasca staff. I allowed each error to slide until this registration error, sneaky bill, and constant avoidance. During this time, Gregg contacted me and mentioned that he would have had the problem resolved with a Tasca family member if he had known sooner. I suggested that Gregg solve the problem if this was true and reminded him that nobody was stopping him from doing so. Understandably, I have not heard back from Gregg.
**9/26/15**In true Tasca fashion, Tony Parente has ignored his own 24 hour deadline and contacted me today. He said he took notes on my email/experience to discuss with his sales team and with all the errors, he is “surprised” that I even took delivery of the car. He said he brought it up to one Second-Generation Tasca family member (the other two are returning from out-of-town tomorrow) and that Third-Generation Tasca family members were already aware. Clearly, everyone knows but does not care. Tony believes that everyone is embarrassed by my experience, that Third-Generation Tasca is a different level of owner, and that there is nothing left to repair because Tasca isn’t good enough for me, but I shouldn’t take that the wrong way. He did, however, offer to wash my car and fill up my gas tank if I drive the hour away to meet with him personally. He did also give me permission to write as many reviews as I wanted.
Carl Tasca called. Finally, a pleasant and professional individual associated with Tasca. He claims not to have received my initial email from August 20, but I forwarded the information to him. I have no idea what will happen next, but I will follow Tony’s suggestion.
I went to Tasca after seeing their website and hearing their ads about how “You will be satisfied” all the time on the radio. It is a huge dealership, employing about 75 people and clearing over 40 million dollars in sales a year. I chose a Toyota Sequoia and upon entering the vehicle found it has a VSC OFF and a VSC TRAC light on. These lights were serious concerns for Lou the sales manager, so much so that after haggling over price and my trade in (They gave me 8500 for my 04 Ford F250 with 82,000 miles and no mechanical issues), we settled on 3,000 cash plus my trade. He told me I could not take the vehicle as the lights were a safety issue. I returned to the dealership later that day and the light was off. This was Monday August 13. I drove the vehicle for six days, when one of the O2 sensors rotted off the exhaust, causing the vehicle to be extremely loud, and the VSC OFF, and VSC TRAC light to come back on. They fixed the problem but not to my satisfaction at the time. I had asked them to replace the pipe that the O2 Sensor was on, they refused and said it wasn’t necessary. I took the vehicle and drove it home. FOURTEEN days later, the exhaust pipe rotted off the muffler and the car again became very loud. I again sent the vehicle back, with explicit instructions that I wanted the exhaust system fixed and I wanted the rusted flanges replaced. They picked up my vehicle on Tuesday morning, Sept 4th. On Wednesday afternoon, I got a call from Mario their service advisor saying they had not had time to look at it but that he would get back to me when they did. I explained to him as well that I wanted the items fixed that I specified. Thursday evening, I got a call that the vehicle would be ready at 430 PM. I drove the 40 minutes to the dealership (I am not local), and looked first for my old vehicle. It was on their lot for sale for 13,995$. I had traded it in for 8500. They were looking to make 5,400$ in profit from it. I then drove around back to where my Sequoia was that was supposedly fixed. I got under the vehicle and saw that they had not fixed the flanges like I had asked, NOR had they even replaced the exhaust pipe. They had cut out a 6 inch piece of the exhaust pipe, welded it to the muffler, and painted it black. I was more than not satisfied. After another day of haggling with everyone including David and Jamie Tasca, they were not willing to satisfy me by making all repairs and by returning me some of the purchase price of the vehicle. They did offer to repair the vehicle and give me another 90 day warranty. They also offered to have me purchase another vehicle from them, with the money that I would get back from returning the vehicle and getting my truck (this was after I had been told twice, once by David himself, that my vehicle was not on their lot anymore). The employees at Tasca were less than helpful, with the Exception of Bruce the service manager, and Tony, the service writer who was there the day I left. Lou Colon my salesman did what a salesman does. He did me no favors, and he made the dealership a lot of money. I have since insisted that my original vehicle and all the money I put down on the other be returned to me, which they are going to do. They did nothing to offer me compensation for the three days of lost wages, fuel expenses, or registration fees to put my old vehicle back on the lot. A representative from Tasca will be replying to this at some point, and my only advise to any who reads this, do not believe their slogan “You will be satisfied” If you were satisfied, they made ALOT of money off of your sale. Buyers beware of this dealership. They are not interested in making things right or making you “satisfied”