Harr Motor Group in Worcester, MA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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It was not Adam; see letter Hi Adam,
Thank you for taking the time to show me the available used vehicles. I have to be honest first impressions are huge walking in a dealership.
I really liked the Toyota that you had showed me, but to be honest while seeing a significant dent in on the passenger side, and being told by your supervisor sitting behind the desk, explaining the dent not actually seeing it, was most unprofessional, when I asked him to come out and observe what I was looking at his first response to me was “ Its used” what do you want it’s not going to be brand new” I was most furious at that response and as he proceeded to give me his speech about the warrantees of the vehicle, he mentioned if I wanted the car for a small price of$ 80.00 I could pay and he could fix it . This to me was ludicrous, I believe that he “qualified me” and thought I was either not going to buy a car or that I had no money to.
The Nissan you showed me was nice and I did like it, but after thinking about having a long term relationship with this dealership it put a bad feeling in my car experience with HARR.
It was not bad enough I had this experience but then your pushy finance manager did not introduce himself, and abruptly said to me well we have to see if you qualify.” Which made me feel like a piece of cattle.
As I mentioned to you, I was to receive a check for my recent accident in which I did get reimbursement for, and had been approved by my bank, for an auto loan.
Last night I put a deposit on a vehicle and was very impressed with the customer service that I received its important to me that I get a safe, affordable car, but also that I will be married to the dealership from whom I buy it from. I liked dealing with you, you were friendly and not pushy and let me vent out concerns, and you were very patient. I thank you for your time, and hope you convey this email to a supervisor, or upper management, that you lost a sale because of the lack of customer service .In this economy every customer should feel they are not only buying a car but buying the relationship and the experience regardless of what they are spending, or whether or not it’s a used or new vehicle.
Sincerely,
Stephanie
I contacted Harr via the internet about a specific used car they had listed online. A young lady by the name of Samantha called me back the next day to set up an appointment. I made one with her for the following evening. I went as scheduled into Harr to talk to her and I was told she doesn’t work their and can they help me. I explained the used vehicle I was inquiring about and they checked and checked until finally I went out to my car and got the printout, so they could look it up. I was told they did not have the keys for that specific car. I gave them my information and left. the next day Alex the salesman called me and said he had them and I could come in, which I did. When I got their Alex was no where to be found. I was told he was warming up the vehicle and getting gas and would be right with me. When he does appear, he and the manager tell me that the vehicle I inquired about needed too much work and wasn’t “up to their standards”. They proceeded to show me two more vehicles which I test drove and both were significantly about the price of the vehicle I had orginally inquired about. They would not negoatiate on the prices of these vehicles. My gut tells me this is a scam and I should avoid buying from Harr. The vehicle they had online that I inquired about was deeply discounted even below KBB which is why I was interested. The fact that I could not see the vehicle after it was on their website left me suspect. These people were friendly enough and I never felt pressured I just felt like I was being conned. If you considering buying a vehicle from Harr, which I don’t recommend after my experiences beware of the games they play.
Hi Adam,
Thank you for taking the time to show me the available used vehicles. I have to be honest first impressions are huge walking in a dealership.
I really liked the Toyota that you had showed me, but to be honest while seeing a significant dent in on the passenger side, and being told by your supervisor sitting behind the desk, explaining the dent not actually seeing it, was most unprofessional, when I asked him to come out and observe what I was looking at his first response to me was “ Its used” what do you want it’s not going to be brand new” I was most furious at that response and as he proceeded to give me his speech about the warrantees of the vehicle, he mentioned if I wanted the car for a small price of$ 80.00 I could pay and he could fix it . This to me was ludicrous, I believe that he “qualified me” and thought I was either not going to buy a car or that I had no money to.
The Nissan you showed me was nice and I did like it, but after thinking about having a long term relationship with this dealership it put a bad feeling in my car experience with HARR.
It was not bad enough I had this experience but then your pushy finance manager did not introduce himself, and abruptly said to me well we have to see if you qualify.” Which made me feel like a piece of cattle.
As I mentioned to you, I was to receive a check for my recent accident in which I did get reimbursement for, and had been approved by my bank, for an auto loan.
Last night I put a deposit on a vehicle and was very impressed with the customer service that I received its important to me that I get a safe, affordable car, but also that I will be married to the dealership from whom I buy it from. I liked dealing with you, you were friendly and not pushy and let me vent out concerns, and you were very patient. I thank you for your time, and hope you convey this email to a supervisor, or upper management, that you lost a sale because of the lack of customer service .In this economy every customer should feel they are not only buying a car but buying the relationship and the experience regardless of what they are spending, or whether or not it’s a used or new vehicle.
Sincerely,