Auffenberg Ford North O
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
The service manager never correctly handled my extended warranty which always resulted in a charge for me. The sales pitch for the warranty makes it sound great but the reality is that it isn’t worth the paper it is wrote on. There is always a reason that your situation is the exception to the coverage. When I disagreed with him about it from that time on he was as rude as could be. He gave me wrong info & made it as difficult as he could for me to work with him. He also never followed through when he told me something was arranged or to be taken care of. The car also did not get back to me when I was told it would & it was never fixed correctly. (I also had an experience where they charged me because they couldn’t find the problem but my mechanic could!) I have never had an experience even close to as bad as this one was. After all of the happened I checked the BBB & their rating was “F”. The worst possible rating but no surprise to me. I wish I had researched first because now everyone is telling me their horror stories. Please take this serious & save yourself a lot of expense, inconvenience and total frustration.