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Buyer beware of used cars..
If you are considering a used car from this dealer, be aware of misrepresentation. We found a great looking car on line and enlarged the many photos provided. As we were from out of state and hundreds of miles away, we requested additional photos based on the seller’s verbal comments about one noted scratch. We were assured the car was in great shape. In fact, the dealer posted these comments about the vehicle: “It has been well maintained by 1 local owner with a clean AutoCheck!” As we neared the vehicle for a first look, it was very apparent that the 2012 vehicle had a rippled area where it had been hit and recently repainted. It was claimed to be unnoticeable when conversing with the dealership prior to our trip due to the sunlight on the day the walk around was done. Really; by the people in the car business who portray themselves knowledgeable experts? Upon further inspection, it was evident that the vehicle had had the entire front and side repainted, as fresh paint and over spray were detected. Needless to say, the clean AutoCheck was due to the fact that the necessary bodywork was not turned in to a repair shop, and thus would not show up on a used car history report. This was done either by the dealer before we arrived, or by someone not caring to do the job properly. After driving for hours, this car was misrepresented enough that it was not even worthy of a test drive. This is the second time time we have had used cars misrepresented by large dealerships. Based on our first (and last) experience, be aware that what you see is not always what you get here as far as used vehicles, and there are too many places deserving of your business.
In 2005, we were in the dealer’s lot looking to buy an MDX. Like vultures, a salesguy immediately came out to see if we needed help. Next thing you know he invited us to go inside to chat. Don’t remember his name now, but the salesperson mentioned that he was a former cop. Long story short, he was phony and incredibly pushy. He would not provide a quote until we would commit to making a purchase at their dealership. Needless to say, we walked out and never came back. How that place stays open to this date is a miracle. I have dealt with several car salesmen in the past, and never have I seen such underhanded, pushy and arrogant SOBs in my life.
i will never forget my experience here and will never recommend dealership and in fact tell family and friends of my experience and tell them to never consider this dealership for anything.. we went in got run around for three days.. they tell us we r approved for one car we take it they put temp tag on it and everything . i go in for service the next day and wait for 3 hours thinking everything is fine . they then come out and tell we are not approved for that but we were for another . we work number on that car . then they say no we can give you orriginal car everything is fine. so we work number and deposit amount i give them that . then they say no we need more deposit after we take car. this is rediculous and i am sending my reveiw to better bussiness bureu as well . never never again..https://cardealercheck.com/forum/images/smilies/devil.gifhttps://cardealercheck.com/forum/images/smilies/eek.gifhttps://cardealercheck.com/forum/images/smilies/mad.gif
THEY ARE STILL CALLING AND HARRASING US FOR REST OF DEPOSIT..NOT GOING TO HAPPEN. THEY CAN HAVE CAR https://cardealercheck.com/forum/images/smilies/devil.gifBACK….https://cardealercheck.com/forum/images/smilies/devil.gif
NOW THEY ARE AVOIDING ME AND SCREENING MY CALLS AND NOT ASWERING WHEN I CALL …GO FIGURE . WHAT GREAT CUSTOMER VALUE RIGHT..THEY SAY 100 % CUSTOMER SATISFACTION. YEA RIGHT….WHAT A JOKE..https://cardealercheck.com/forum/images/smilies/devil.gifhttps://cardealercheck.com/forum/images/smilies/eek.gif
Yes i know what you mean i went to buy a car there in the summer of 2010. They said i was approved then when i called the finance company that was suppsoe to approve me they said they could not finance me to take the car back and get my deposit. Thats what i did took the car back and now to this day im still fighting to get my deposit back. I had legal aide helping me but i moved now i have to do this on my own i just want my 900 dollars back they have their car
We are currently 3 years into Depression 2.0
Castle Hyundai has a new 2011 Sonata on the showroom floor
with a Maroni Sticker of $26,000± …. and a $4,000 Add-On sticker for “Market Adjustment” and Pinstripes.
No, I am not kidding.
I will not deal with a company who apparently believes their customers have the IQ of an earthworm. I suggest you take the same position.
As a family, we own several Acuras, and love the cars. Upon moving to Delaware, Castle dealerships was the closest and most convenient dealership to our home and office. We did (unfortunately) end up buying my husband’s car there because they had the color & features that we were looking for, but if we had to do it again, I would definitely take my business elsewhere! In my opinion, their practices are a little shady. For instance my husband’s car was “new” and never titled, however they had “loaned it out” for 9 months & had 15,000 miles on it. We obviously overlooked that, and have now been the recipients of falsified paperwork, empty promises, and treatment worse than that of the most inexpensive car dealership. For peace of mind and decent service, I’d highly recommend thinking twice before using this dealership!