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I bought my 1st truck there and was pleased so i sent my brother in law and he bought a truck there. When i needed a new truck i went there and bought again. I told them i was on a fixed income and needed a reliable vehicle. I was told, “we’ll take care of you buddy”.
After getting my truck home wish is 45 minitues away, i noticed it was missing a spare tire. I went back another day to get it , it was 5 minutes after 5pm and i was told no-one was there to put it on which reguired another trip and my gas to get what should have been there to start with!
When i went to get in inspected it would not pass maryland inspection because of the left front tire tread. When i called Dwayne i was yold”it would pass in west virginia”. I told him that didn’t help me! After arguing a while they finally decided to split the cost of the tire with me to make the truck they sold me legal. While waiting for the tire to come in i hit 3 deeer and had to put the truck in the shop. I called Scott’s on april 26th to find out what i could do because the temporary tags were going to expire on may the 8th. The woman said she would check and get back to me. As of may 23rd when i got my tags she still had not returned my call.
The day my truck was fixed from the deer damage i went to pick it up and after driving it about 20 miles smoke started rolling off the brake on the left front. The caliper was sticking. I went to Scott’s that day to get my tires so i could get my tags. When i told the manager walt about it he said, “we put $2,500 in that truck before we sold it, sorry we didn’t catch that for you”. You could tell by his attitude he didn’t care and was just listening to me to appease me. Had his hands in his pockets, looking past me and rocking back and forth.
Their attitudes are terrible, their customer care flat out sucks once you sign the papers and drive off. I would NEVER recomend to anybody to deal with Scott’s ford on any level!!!!
When i told Walt that they had lost a customer he said “let me know if we can win you back” shook my hand and that was it.