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Buyer Beware……………….. Purchased a used 2011 Ford Flex from this dealer in October 2012 for $30,000.00. Found out that the Flex is not the best in the snow. Went back to trade it in after 5 months for something with 4 wheel drive (like wear and tear from when I purchased it with 5,000 additional miles) to be told that they were only willing to give me $18,000.00 for it. I expected to take a small hit but I didn’t expect it to be that much. Then the Sales Manager flat out lied to me about the price they paid for the vehicle when they originally purchased it. This dealer is NOT honest and will try to take you to the cleaners if you do business with them.
My husband and I were looking for a used Ford Edge, with low miles,clean, leather seats, and we wanted a certain color. We walked in. We were. Greeted by a salesman, Scott Anderson. We told him what we were looking for. They had one we wanted to see but it was on one of their lots in Plainwell, MI. Not once did Scott pressure us to look at something else, or look at what was there. Instead he made sure the one in Plainwell was brought to Elkhart for us to see and drive. We did love the one we drove, and the great service didn’t end with Scott! Danny, Len, and Mitch all provided us with excellent service through financing to warranty information! Len made it pretty simple. He told us, you want to buy a car, we want to sell it to you, no hidden cost. And the staff there is above what we expected or have received at any other dealership. We LOVE our Ford Edge, but what makes us feel even better about our purchase is that way we were treated and how the team at Harold Zeigler in Elkhart made our car buying experience one in a million!!!