We hope you enjoy our new website. It is our goal to provide you with best possible experience. We have an extensive selection of new and pre-owned Toyotas available right here on line and for immediate delivery.
One thing that sets Burnsville Toyota apart is our outstanding team of professionals that are here to serve you. In fact, Toyota has awarded us the prestigious Presidents Award 20 years in a row. The Presidents award is only given to those dealerships that have superior customers service based on many criteria including overall customer satisfaction. Thank you for visiting Burnsville Toyota Scion. We appreciate the opportunity to earn your business.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Toyota Highlander
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Service Technician
L.D.
My Burnsville Toyota reviewI would like recommend anyone to Burnsville Toyota for any services done. The last 4.5 years has been fine and did get a little irritated from some of the services along the way but this year 2012 has not been good. I got my oil changed, rotated tires, and fixed recall stuff. Previously I had my tires rotated and not checking before leaving one of my lug nuts was different. So I can’t go back and complain about it since I can’t prove it. And now I can. Before I left I looked at the car before leaving and sure thing The same thing happened again. They added two more (total of 3) different kinds of lug nuts. I brought it to the service rep and he was making excuses like “they’re too rusty. We didn’t put it in” and trying to make me a liar. I told him that I know my car and I know it was not those lug nuts. After firmly voicing my concern he finally said to bring the car back into the garage and they’ll change it. So I was like “okay”. Before I left I made sure that they were changed but didn’t look closely that the ones they’ve changed were now some random lug nuts and now my car is swerving a bit on the freeway. I had also told my dad to look at the lug nuts and he says they are totally wrong ones too. So called straight to the GM and told him what had happened and the Service Manager’s calls today and pretty much made his argument with a bunch of excuses and pretty much saying that I’m lying. DO NOT GO HERE. HORRIBLE CUSTOMER SERVICE AND LOTS OF TURNOVERS THAT DON’T KNOW CRAP! STILL NO APOLOGIES ON HOW THE REP TREATED US. I hoped this helped whoever is reading this.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Robyn
My Burnsville Toyota reviewPurchased a new Toyota and told them to mail us the plates when they got them. The plates didn’t arrive – called the dealer five days after the 21-day temporary license expired. Bill asked if we had talked to the office across the street (?) and then checked with them himself. Sure enough, the plates were sitting there. No apology, but he said he’d mail them to us. BV Toyota had four chances to make this situation better: 1)Didn’t mail the plates like they were supposed to, 2)Didn’t call us after the plates had been sitting there for 5 days, 3)No follow-up call from the salesperson 4)No apology for their screw-up.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Kathy Lewis
My Burnsville Toyota reviewBuy far the best place to buy a Toyota. Shopped all other dealers and Burnsville was hands down the best place to do business. Fun to deal with and very fair pricing.