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Name of Your Salesperson
Allen
My Alexander Chevrolet reviewI really wish I’d done a bit more research about this dealership before giving them my business. I purchased a GM Certified Pre-owned Vehicle and THANK GOODNESS there was a warranty. The vehicle had supposedly gone through a 175-point inspection to become a GM Certified Pre-owned Vehicle, but I firmly believe NO ONE at Alexander ever actually inspected this vehicle before I purchased it. For starters, driving away from the dealership just a few minutes after I purchased it, I noticed the front windshield was cracked (it was hidden by the “GM Certified Pre-owned Vehicle” sticker the dealership put on the front window). The sticker was removed as my wife and I were paying for the car, so we didn’t notice it until after we had purchased the car. Additionally, within the first three weeks of my ownership of the vehicle the following problems were discovered by either myself, my personal mechanic, and/or the dealership: two belt-separated tires, less than 25% of rear brake pads, two faulty non-operable hydraulic arms for the back door lift, a faulty non-operable steering gear unit (and still questionable intermediate steering shaft and power steering pump), a broken gear shifter knob, faulty/torn rear door window trim, faulty/torn rear door rubber molding, a broken rear seatbelt buckle, and overall major alignment, vibration and drivability issues/problems that still exist. I really feel that the dealership knew of most – if not all – of these issues prior to its sale, and simply hoped to get rid of the vehicle without having to deal with any of the above mentioned problems. How else can you explain selling a car with a faulty front steering gear unit???? I questioned the vibration and looseness of the steering on the test drive, and was told by both the sales manager Larry McDowell and general manager Allen Ledford that the dealership would be happy to address ALL of my concerns. However, after I purchased the vehicle, and when the dealership was presented with the obvious problems found – separated tires, steering gear unit, alignment issues – they at first TOTALLY REFUSED to do anything to satisfy my concerns. I had to contact GM Customer Service, and then escalate the issue MYSELF all the way to GM’s Corporate offices in Detroit in order to force the dealership to address the problems found with the vehicle. In the end, my warranty and Alexander’s ultimate responsibility for the vehicle was shifted to another GM dealership in Nashville, TN (Beaman Buick GMC, and they have been GREAT!!!). In my personal opinion, Alexander’s general manager Allen Ledford SHOULD NOT be in charge of a car dealership. I consider him a crook, a liar, and someone I hope never to encounter in any situation again. I am totally disgusted my his lack of understanding and total refusal to accept responsibility for his part, and the part of his dealership, to both find and address the problems and issues my family has experienced with this vehicle … all of which should have been found during the initial 175-point inspection that the vehicle supposedly endured to become a GM Certified Pre-owned Vehicle. I specifically sought out a GM Certified Pre-owned Vehicle because of the warranty and the assurances I would have under the program. Allen Ledford has singlehandedly destroyed my long-time trust and belief in the GM Certified Pre-owned Vehicle program, and GM in general. Although, I will say that GM Customer Service, especially after contacting GM corporate headquarters in Detroit, has been rather outstanding. However, the time and effort on my part to remedy a situation that should have NEVER happened in the first place has been both trying and unforgettable. I’ve always loved GM and GM cars, having owned several throughout my life. I was excited at the prospect of buying a GM Certified Pre-owned Vehicle. Allen Ledford has done everything in his power to ruin that excitement, and GM is still trying hard to clean up his mess … something I would think and HOPE GM will address with Alexander and Mr. Ledford so that my situation doesn’t happen to anyone else again. It’s an absolute shame people with Mr. Ledford’s total lack of integrity and compassion are allowed to continue in their high-profile sales position. Mr. Ledford is better suited to clean toilets for a living, and is certainly not qualified to run a dealership as its General Manager – or any other position other than as a toilet cleaner. Good riddance …