Airport Ford Florence Kentucky Ford Dealership: prices, sales and specials on new cars, trucks, SUVs and Crossovers. Pre-owned used cars and trucks. Parts and service.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
Ford 500
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Service Technician
Ron 68
My Airport Ford reviewDropped car off the day before our service date, for a whining noise and break check 4days later they tell me they put a power steering pump on and the car is ready,(4) days for a pump, gee Iam glad I didnt have something real serious they had to fix. I think we were being punished because when we checked in, the service writer was rude and really didnt care about our problems, so we went to the owner Tom Brinkman, pled our case but I guess it didnt help..Iam almost positive the wait was do to my (best warranty money can buy) They really have a severe accountabilty problem there, whose doing what, and who is doing not, for sure.Last time for us at this dealer, Oh yes the car is almost 6 years old and its time for a new one,Walt Sweeney you are the winner.Like I told Tom I have bought 3 new cars at his dealer, the first one in 1968, to be treated the way we were just dosent add up,good luck with another 75 years in the business, you will need it sir..
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
Ford
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Service Technician
Don't remember....oops!
My Airport Ford reviewHad to have my driver’s side mirror replaced & they had the part in the store and on my car within 48 hours. They were much cheaper than a dealer north of the river. Thanks guys!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
John
My Airport Ford reviewAbsolutely the WORST car dealership in the tri-state area. DO NOT go here for ANY REASON. They are rude, unhelpful, and condescending. Whether you want to buy a car or have your car repaired, their service is aweful. There is truly nothing good to say about Airport Ford. Unless you wanted to be treated poorly and overpay, avoid this dealership.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
mercury
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Service Technician
milan
My Airport Ford reviewMade an appoint A WEEK IN ADVANCE to have a power window repaired. I take my car to them in the morning. Didn’t hear anything by 230pm, so I call them to check in. I am put on hold so long (20 minutes) that the person who eventually picked up the phone forgot I was there waiting in the first place. They wanted to call me back. I am at work but tell them they can call me back. When they do call, I am told that they wont get to my car today. Then I am told that if I bring it back tomorrow, they may have it done same day, IF THEY HAVE THE PART. A week ago I was told that there would be no problem getting it done same day. Do not go to this place, you will regret it.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2005
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Vehicle make
FORD FIVE HUNDRED
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Service Technician
My Airport Ford reviewAVOID THIS PLACE! They will try to scam you and do unnecessary work on your car to make a quick buck. Do not go here. Go somewhere else!!! The maintenance department has been HORRIBLE in my experience! Promise after promise, lie after lie. PLEASE do not go here. I cannot stress it enough!!
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
Ford Explorer
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Service Technician
My Airport Ford reviewThis was not the first time that I came away disappointed with the service from Airport Ford. They always seem to take forever to diagnose and repair problems. They are slow and cannot be trusted