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First of all, The sales – Axel is very friendly.
He did a lot to help me for the deal.
However, it is not his fault.
Please just read my experience.
1. Talk to the Axel on the phone and provide the offer with $510 drive off and $510 monthly payment.
2. 10 minutes later, Axel send me an email and saying his manager agree with the deal and provide Writing offer to confirm.
3. Drive to the dealership and let them appraisal my trade in.
4. At the end, the manager offers $17000 for the trade in.
5. Then Axel say congratulations to me to started to process the deal.
6. Start processing paper work to sign documents.
7. In the middle, Axel bring some documents to let his manager sign.
8. 5 minutes later, he came back and said “Sir, we got programs. My Manager just mistaken though the deal is $1015 and $510. So you have to pay $500 more.
I argue with their manager since it is not my fault to let you “think” the deal is $510 and $510.
When you say deal and start to process the paperwork, it is deal.
However, the manager just said “well, I will not sell the car to you by that price, you can come back when you have more money”.
I understand the sales always “play some games” when processing deals. But it is the first time that they play games “after” saying “congratulations, you got the deal”.
I have 10 times experience of purchasing vehicles in the past 12 years and 5 times with BMW. I thought I had the worst experience before. I just realize that one is not comparable to this time.