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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
..........
My Russel BMW reviewI have been a BMW customer for 30 years and had not worked with Russell until now. The customer experience is superior to any other I’ve encountered. Cindy and her team at the Russell service department went above and beyond to help me at all points along the way. I would consider servicing my vehicle at this location and making future purchases at this dealership.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
........
My Russel BMW reviewThey really take matters out of your hands and put problems on their staff… Russell BMW IS LIKE THAT. :-))
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
BMW
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Service Technician
Jamie
My Russel BMW reviewJamie and the technician went the extra mile for me and I am so appreciative of the level and quality of the service. Thanks!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
r.b.
My Russel BMW reviewThey went above and beyond – by a lot. We are very happy with everything. Thank you
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
B
My Russel BMW reviewI did not feel pressured. My sales associate was tremendously helpful. Again, no pressure.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
many
My Russel BMW reviewThe service was exceptional on every occasion and I was
very pleased. I would never think about going anywhere else to service my car except Russel Automotive.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
----
My Russel BMW reviewEveryone I dealt with was very courteous and helpful and trustworthy, honest and down to earth. And they an excellent job of communicating and trying to meet your needs.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
...
My Russel BMW reviewExcellent service experience! I will definitely return and recommend Russel BMW to others! The staff at this location do a great job, I am always very happy with their service. Thank you, Russel BMW!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Russel BMW reviewI am truly satisfied with the way I wastreated when I was there to purchase my car. Me and my husband weretreated like old friends! The staff there seemed very professionaland comfortable to talk to at the same time. They also were willingto work with us to get us the car we wanted. I really enjoyed ourexperience at Russel BMW and will definitely return here when I am inneed of another car!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Andre
My Russel BMW reviewA very happy customer all thanks to Russel BMW. You guys were great and treated me with respect when I was there. BRAVO! I’m taking my daughter back pretty soon to buy her a car so I’ll be expecting to receive the same awesome service. See you soon Russel BMW!
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
BMW Sedan
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Service Technician
Joe
My Russel BMW reviewWent to Russel BMW in the Cantonsville location the other day and we fell in love with the BMW Sedan instantly! Perfect car for the perfect price! Couldn’t ask for a better deal than that!! We had a little trouble due to our credit history but our finance advisor was there to help us overcome that issue! Definitely, a 5 stars from me!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Andre
My Russel BMW review😀
We did a little research about Russel BMW before visiting the actual dealership in Catonsville.I like how their website is so helpful & easy to navigate, which saved me a lot of time! We also scheduled an appointment to test-drive the car we selected. Upon our arrival, everyone was so welcoming, alert, & attentive! Thank goodness no one neglected us. We bought the new BMW and still satisfied with the decision! Thank you for a great offer! No other dealership can beat that! I will be back
We did a little research about Russel BMW before visiting the actual dealership in Catonsville.I like how their website is so helpful & easy to navigate, which saved me a lot of time! We also scheduled an appointment to test-drive the car we selected. Upon our arrival, everyone was so welcoming, alert, & attentive! Thank goodness no one neglected us. We bought the new BMW and still satisfied with the decision! Thank you for a great offer! No other dealership can beat that! I will be back
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
1997
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Vehicle make
Z-3
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Service Technician
Don't know????
My Russel BMW reviewI had major problems with this dealership. I would not recommend any “human being” using this dealership for anything. I had to contact BMW of North America, BBB, The Attorney General Office, the last Baltimore Mayor, local Senators and Congressmen.
You can either take my advice or you deserve what you get!