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REF: Current dealshipname BMW of Alexandria
This dealership charged me additional $400 in titles fee AFTER THE FINAL PRICE WAS AGREED IN WRITTING. Was able to get through general manager Greg Pugh ( which was really nice of him to find time for me ) but his answer was the same- regardless of what you have agreed with your sales rep Tu Huynh you still need to pay these $400.
Also the car was far from description ” very good condition ” i understand its used car and cannot be perfect but following facts made clear for me what kind of people they are:
1. on a test drive i notice that wheels were off balance and steering wheel was shaking violently. i had 850 miles ride back home and i asked them to rebalance the wheels. after 1 hours wait time they finally agreed to re-balance but what they did instead is just swap front wheels with rear wheels. no balancing was done to the tires.
2. the pictures of the interior where made in the way to hide tear on the leather seat and to hide dash panel bubbles.
3. passenger side power mirror was not working. i specifically asked during numerous phone conversation if all electronics are working and the answer was yes.. it’s hard to believe they did not notice broken mirror.
My personal opinion these people are dishonest and i would strongly recommend to check the car in person before leaving any deposit.