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Peter was so helpful with the purchase of my new automobile. He gave me a great price, and did not have to shop his price. The service is terrific, and they are always there for me.
I purchased a used Harley Davidson motorcycle with 3,000 miles on it described as Excellent condition with no issues at all. After spending over $1400 in travel costs to get the bike and ride it home, I get there to find a motorcycle that is rusty, scratched, and has dents. The motor paint was flaking as well. Live and learn, but I wouldn’t recommend buying a stick of gum from BMW of Manhattan!
Absolutely the worst service I’ve experienced in history. No honesty, professionalism nor have the corrected the issues the vehicles needed of repair. Complete liars of solving the problem. I had too go in for service 3 separate times for the same problem for the problem too be corrected. No loan has been made available. the answer i received was you would have too make an appointment 3 weeks prior too receive a loaner. This was never mentioned at the purchase agreement. If you liked being robbed of your money, treated like a number and dealing with robots, the purchase at BMW of Manhattan. Buyer Beware!!!!
I had an issue with engine oil leak and noises coming out of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promised that all reported issues will be resolved for $4100 and repair work will be done in 2 days. Never responded my emails/phone messages and 3 days later we are told that additional $1500 will be charged to fix an oil-pan which wasn’t detected during initial assessment. I asked him to send detailed break down of labor/parts and he sent me an invoice which was over charged for nearly $500 and upon my inquiry he responded in very unprofessional manner. Basically he was busted lying to me on an invoice and thinks that I was stupid enough to understand invoicing. So he becomes greedy and blamed billing department that they made an error. So I visited BMW of Manhattan service center the next day to resolve my issues but Michael refused to see me and instead directed to Jialoh Ho a senior service advisor. Michael saw me at the entrance door but pretended that he didn’t even know me and was shaky and couldn’t look into my eyes when I greeted him. If he was honest why would he be afraid to see me and work with me?? BMW of Manhattan service centre has serious ethical issues and service advisors are not qualified at all, though they pretend to be. They would tell you that everything will be fixed at the beginning but ****the trick is that they would never tell you that other issues may come up after fixing issues detected during initial assessment. This is exactly what Michael did and he can’t live up on his own words so, he would not even see me and had me work with his manager Jialoh Ho. Only then I realized that Jialoh Ho was a real Korean Thug who was ripping off every customer, while pretending to be honest service advisor. So I asked him to take me down stairs to inspect the oil pan to see if the leak was really undetectable during initial assessment. And After inspecting oil leaks my self it was obvious that even a non mechanic person would have detected since the leaks were clearly visible coming out of oil pan. Jialoh Ho started to Bullshit how the oil was pouring at the beginning and they would not know until engine housing was fixed, which was a complete lie. Upon request to test drive, Jialoh Ho refused and verbally insulted by saying that “he is concerned that I will run away without paying the bill”. He kept saying that “Let me know, If we have problem paying the bills”. At one point Mr. Jai insulted us again by saying, “I don’t work for you, I don’t work for you and who are you aggressive with??” and responded to our questions in very unprofessional manners. We requested to get Michael involved since he was the person we originally spoke and agreed upon, but Jialoh Ho refused again. I’m not sure why Jialoh Ho would refuse us to talk with Michael. Obviously something was fishy and Jialoh Ho just another Thug with full intent of ripping customers. At one point honest mechanic wanted to put tires to see if the noises has really gone away but Jialoh Ho refused. I hope that honest mechanic would not be punished his willingness to help me!!!!! Mentality and attitude was so low that I’m not sure if he ever had an high school degree!!! What kind of service shop would not allow to test drive your own car to make sure that things are fixed as they supposed to be??? Well BMW of Manhattan does!!!! I was fixing some of the things on my own so I was able to estimate labor hours. On the bill Thug Jialoh Ho inflated as much as twice for labor hours. Thug Jialoh Ho took 4.4 hours to fix the cylinder head cover gaskets, which I would have done in less than 1 hours if I had an equipments. For engine house oil leak techs only replaced $82 pipe and Jialoh Ho claimed 5.80 labor hours for $725. I can go on and on but, be ware that they would inflate the labor hours so make sure that you ask the price break down before doing any service. Other wise these Thugs will rob your money and before you realize, it will be gone!!!!! We came home empty handed with none of our problems resolved, but charged for $3800. We trusted and relied services provided by BMW of Manhattan but it was really Tragic to be treated unprofessionally by the Thugs. If the Thugs Jia and Michael are to make money out of customers with such unprofessional & unethical behaviors, I’m concerned that they would become negative role models for BMW organization. I’m not sure senior managers are aware that they do have such employees. It is a big sin to take someone’s money without really finishing what they asked for and I would not be able to sleep at night if I ever did this to someone. America has become a place where you can’t trust anyone and Thug service dealers like Jialoh Ho becomes role models to think why you should never go to dealers. Car dealer job is most complained and most unethical job according to the statistics. I do believe one thing though that if you rob money from someone that money will never stay with you for good and somehow, someone will get back to you. Believe me!!! That happens and it is very dangerous. My friends, all I can say that “God bless Mr. Jialoh Ho & Michael Ciasco for their service on customers and to have successful careers”.
I went to BMW of Manhattan with an appointment to test drive the 5 series, and to upgrade from my current 3 series (which I purchased froma another dealer). The sales woman, Jacqueline Chait, told me to go to some other dealer for a test drive, when I told her I could make a final decision on the car today! If this is the type of customer service they give you before you buy, I can only imagine what they would do after you purchase.
I am a loyal BMW owner. I currently own a M3, and a M5. I also own other luxury cars, including a Ferrari Maranello, a Ferrari F40 and a 997 GT3RS. I also had cars including Jaguar, Range Rover and Lexus, and therefore well experienced with the service standards of both other BMW dealers as well as those of other competitive companies. Having serviced my cars in London, Italy, Germany and in Asia, I can also compare the quality of service not only in the USA but also on an international basis.
You should know that BMW of Manhattan is the worst dealer service ever experienced in my life. Importantly, what happened and described below occurred at a premier location, not at a small BMW repair in Africa. Not even a mom and pop repair shop would do so much damage to my car.
Despite BMW of Manhattan’s modern looks, and the clean professional appearance of the service reception area, mechanics/drivers are, at best, third rate mechanics like those one finds at a dirty taxi station repair shop in Brooklyn.
This is a disgrace and unacceptable, especially because my understanding is that BMW of Manhattan is owed or affiliated with BMW USA.
I also work in marketing and advertising for the automotive industry, and I know the overall quality standards of the industry.
Let me now go through the specifics:
1. The first time I brought in my shiny black M5 in for service, they called me to let me know that the car was ready. The message was “job completed, ready to go” but when I went to pick up the car, to my horror, they deeply and really badly scraped my M5’s front alloy on a curb in your garage. It was so bad the entire rim had to be replaced!
The service manager did not check the car prior to delivery to see if in fact it was fine as when it was dropped in. I noticed the wheel damage when I picked up the M5. After getting upset and having crossed-checked with the “car in” records, the manager agreed it was not there before, and It had to be replaced. The car had to stay there until the new wheel arrived. I wasted hours of my business work time to go back and forth to pick up the car and had to cancel meetings to accommodate all of this.
2. I considered this event a random occurrence, time went by, my car was stored at the Collector Car’s Garage, but at the next need for service about 4 weeks ago I took my car back in for some minor work and to have it detailed. I went for complete body detailing for $300, to shine the body of the M5. I received the usual friendly call from the service advisor, I went to the dealer, but again, to my disbelief, when the car was brought down for pick up the car was very shiny, but now with a dent on the right passenger door!
So now a concerning patterns developed. I was upset, and started realizing BMW professionalism was consistently poor.
Again, nobody at BMW checked the M5 for job completion and proper accurate details of the condition of the car prior to delivering it back to the customer.
So, now in annoying repeat of the situation, I had to leave the car again there to repair the damage they did to the door, losing additional time, spending money to travel back and forth to the dealership, and the usual annoyances of changing work/weekend schedule and, in this case, lack of use of my car for weekend plans.
The irony is that they dented my M5 when I left it there to have it shined!
So I was waiting to pick up the car for the last time, right?…..Well not really….
3. Yesterday, Saturday September 20, as the ultimate irony and demonstration of non existent mechanics, service control and non qualification (and in an further show of embarrassing lack of quality for BMW Manhattan prime dealership), when they called to let me know that the door dent they did on my car was repaired and ready at their cost, I went to pick it up and at this time to my real anger, we found a huge dent 12 inches wide, on the lower half of rear door on the left side and a long white scrape on the rear fender. In addition, there was grease and oil all over the left side, who knows from what source. This is on an M5 ready for delivery. Total and complete negligence is now sadly and deeply apparent for a BMW Official reviewing this case.
4. Despite the embarrassing damage and situation, the service supervisor was not able to provide a loaner car nor ensure an alternative e.g. car rental. The car service is opened on Saturday but no car was available to drive for the weekend, given that mine had to stay again in the shop due to BMW ‘s fault.
At this point I am truly appalled. BMW of Manhattan are so mindless and careless, they delivered the car with a huge dent which they did to my car and did not fix, did not report it internally, and mindlessly delivered the car as “ready to go” to the customer. This is truly unbelievable.
5. This car is one of the prime examples of BMW technology and beauty. In 24,000,miles, BMW of Manhattan has been responsible for the worst series of damages occurred to my car. Ever. None of my driving around the country has done anything to the car. BMW takes care of damaging its own customers’ cars!
6. This systematic and complete lack of basic professionalism conveys the worst image for BMW.
Clearly, BMW USA and BMW of Manhattan need to seriously address. Three damages over three times of service are more than a freak coincidence. They indicate a systematic problem in four major areas:
Unqualified drivers and mechanics
Non- existing internal reporting of damages
Non-existing service reports/pre-delivery checks by service managers vis-à-vis customer
Consistently damage customers property and have zero customer responsibility
The BMW Repair Center should be called BMW Damage Center (and now at this point BMW Despair Center).
I am now waiting to see the M5 repaired (I hope they don’t have to repaint the door, cause it will decrease the value of the M5 and if that is the case at that point we will have to have a separate discussion).
In my eyes now BMW has the worst service record versus Porsche, Jaguar, Ferrari, Lexus, and Range Rover. (Frankly I think it is not acceptable to have these damages and bad service from any lower priced brands like Kia, Hyundai, Chevrolet nor from a dirty mom and pop repair shop either).
Stay away at all cost and share this information with fellow BMW owners.