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Basically, these people are dishonest. I purchased a 2015 certified pre-owned BMW from them. The car was offered for sale at $26,769. I test drove the car went home and sent them an email offering $26000 which was accepted by the salesperson. There was a $750 rebate being offered by BMW USA at the time. When he sent me the first sales summary sheet, it indicated that the rebate was being used to get the price down to $26K. I emailed them to say that my offer was for $26K and then the rebate from BMW USA would come to me to reduce the price. The salesman sent me a corrected sales summary sheet indicating this. In the end, after spending 2 hours with the financing department fumbling around to get the deal into the computer and telling me it would all come out correctly, it didn’t. I wound up inadvertently paying their full asking price. Yes, I should have been more careful going over the numbers but I relied on what I was being told. When I brought this to their attention in the next days, I got absolutely no response from anyone at the dealership. Be really careful as this is a very slippery and dishonest group. Watch out for Charles Mervilus, Tylor Shruick and Jason Choquette.
I have NEVER written a bad review for ANYONE, however, I feel compelled to share my experience. I walked into this dealership, and ended up buying a certified pre-owned 2007 BMW 328ix with 17k miles on it that day. There definitely was some pressure to buy that day, which was fine, and they ended up giving me a decent price. They said they would deliver the car to my house, as I live a decent drive from the dealer, which was nice. They told me they would show at a time, then pushed it back 2 hours at the last minute. They did deliver the car, but only put one license on the car. I took it to get inspected, and it failed because of this. They said they gave me the registration with the car, but didn’t. The car doors didn’t unlock with either the remote or the button inside, which was a problem. I couldn’t even put gas in it. The driver’s mirror wouldn’t sufficiently tilt up. For a 2 year old car with 17k miles on it that was supposedly CERTIFIED, that is embarrassing. They did pick the car up and fix the locks, but told me there was nothing wrong with the mirror, which is incorrect. The worst buying experience I have ever had, let alone buying a luxury brand.