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Very bad service group.
I bought my Audi Q5 at Audi of Brookline at the recommendation of a colleague and had a great experience. The saleman (Scott Allerheiligen) was knowledgable, courteous, and efficient. Within 48 hours I had my new Audi, great financing, and over an hour tutorial on the many features of the vehicle.
Great experience and would not hesitate recommending either Scott or Audi of Brookline.
Sincerely,
Dave Mischler
AVOID AT ALL COSTS. They are the most dishonest dealership/autobody I’ve ever dealtwith.
Here’s the story. They used to be Brookline VW & Audi in the not so distant past. However, they’ve apparently in the last year or so severed their ties with VW–or vice versa (as the VW rep I spoke to on the phone suggested was possible).
Did they tell me this on the phone when I-repeat customer-called to get some service done on my VW? Of course not. They told me to come in right away when they realized the service I was looking for was a little more $ than replacing window wipers. When I called Bernardi way back when for service, they told me they no longer had a VW dealership and gave me suggestions of where to go.
Disclaimer: I’ve had work done here before, but had been mostly avoiding them for years despite the fact they’re literally a 4 minute drive from my place. I would go out to Bernardi in the Natick area (when they had a VW dealership) or down to Quirk in Quincy because of how TERRIBLE their reputation is. When my VW was still under warranty–VW/Audi of Brookline refused to take in my car (or said it would be a wait of months)–perhaps because it’s harder to pull a rip off when they have to actually square it with the parent company.
Anyway, they gave me a quote, said it probably would be nowhere near that expensive–and then charged me the very highest possibility, after also calling me to tack on an additional repair that they “couldn’t let me really leave without.” But this is the sort of thing we’re all used to from dealerships, and may not be too exceptional. It becomes a little more tricky when you remember that they were letting me to operate under this misinformation that they were affiliated with VW, however. The repairs ended up being $1400. I paid, the end. Right?
Nope. A couple days later I realized my front VW insignia was damaged. The car, in the meantime, had not been hit in any way, and with the exception of one drive of about 40 minutes in which I neither hit anything or was hit, was in controlled parking spaces with the front facing towards a wall, not traffic. And it was not broken before I went into the autobody shop–where significant work under the hood, right where the cracked plastic was.
I call them to tell them they must have smacked it and broken it during repairs. When service rep David Davidian realized why I was calling, he never called back after several messages (5-6) over 2 weeks–and I don’t think he ever would’ve called back if I didn’t happen to catch him picking up late one day. When he realized who I was his voice changed like a kid being caught doing something wrong. He told me to bring it in the following Monday morning. His lack of getting back to me for 2 weeks was just one problem.
Then, I bring it in, I can tell they’re adopting the strategy of getting rid of me–the manager looks at it for about 2 minutes, and calls me over. He says I must’ve been hit. I said I wasn’t hit–I hadn’t noticed the damage for 2 days because me car was parked in a place where nothing could’ve hit it for a day and a half. He then changed his tactics–if it had been broken it would’ve fallen out onto the road–I told him I discovered the damage after a 40 minute drive during which I hadn’t hit or been hit–it didn’t fall out then. He said “you can’t prove it, I’m not paying for this.” I told him I’d take it up with VW–he shrugged & walked away. Of course, I found out later that day it’s because the dealership no longer has a relationship with VW, something they had no interest in saying to me (a repeat customer who’d been there when they had the affiliation) when they thought they could squeeze some loot out of me.
He was really rude, like this was some elaborate plan to pay this crook $1400 to try to recoup $150 in invented damage. What a clever plan I hatched, now you’re only $1250 ahead! I’m clearly not being cheap–I just paid a load of money, another hundred bucks isn’t going to kill me–but now that they actually owed ME something, they couldn’t get rid of me fast enough.
If you have an Audi you might think you don’t need to worry about this treatment. I’d think twice about it. This dealership is infamously bad. Drive a little farther away and get treated fairly, if you want my advice.
If I can stop these lying criminals from getting even one person’s business–lose out on just a little bit more money–I feel better for that person and for sticking it to these guys just a little. I just paid $1400 to have work done on my car–they broke some measly think worth $150 but refused any responsibility.
Buy and service your car someplace else. Or, if you don’t want to listen–once you actually do have a bad experience with them (and you will) call Audi and lay into them–obviously the VW route isn’t going to work anymore. At least maybe Audi can yell at them with some impact.
Customer Service: bad attitude
Friendliness: did not greet by anyone when walked inside the dealer
Price: dishonest on listing price and non-negotiable
I recommend try another Audi dealer if you have your mind set on an Audi. Great car to drive but deserve better than what I experienced.
Customer Service: bad attitude
Friendliness: did not greet by anyone when walked inside the dealer
Price: dishonest on listing price and non-negotiable
I recommend try another Audi dealer if you have your mind set on an Audi. Great car to drive but deserve better than what I experienced.