Welcome to Jack Daniels Audi – Upper Saddle River and Fairlawn New Jersey. We are New Jersey
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Sneaky and dishonest. They agreed to take care of my current lease and pay it all off. Two weeks after I have my new car. I get a bill from mercedes, indicating the account wasn’t fully paid off. When I figured it as a mistake, I was shown the document unsigned stating 4 payments not 5. Shame in me for not checking the details. But I didn’t expect to have to be careful of a scam at the end. Truly unprofessional.
I went in to get my brand new car’s off-center steering wheel fixed. None of the technical folks claimed to be able to notice the issue. It was an issue when I picked up the car and I took delivery because they said they would fix it. But no one in the service department was capable or willing to help. I had to raise hell for them to perform a computerized alignment. (They were going to charge me at first!!!) After waiting, they claim that everything was OK and didn’t do anything. But on my drive home, I noticed that my steering wheel was much straighter. Overall bad experience. I really recommend that you stay away from this outfit. You have been warned.
Purchased a preowned Audi. Salesperson was in a hurry to “spot” deliver car, so vehicle was not cleaned or prepared. Later found damage from a repaint on the bumper. Someone who painted the bumper used their fingers to test the wet paint. Dealer denied knowledge of this. The dealer eventually did pay for the repaint. Dealer could not obtain title before my temp expired. Salesperson said they would give me a letter to show police if stopped. Did he think I was born yesterday? F and I person tried to sell me extras I did not want. When I refused to buy them she told me they were already in the car. I said I would then purchase a different car as I did not want “window etching” for hundreds of dollars. She told me it was in all their cars. They even tried to pass it by me by preprinting it on the invoice. When I refused, she got nasty. The only person really helpful was a manager named Mike who went the extra mile to make sure I got my registration in time for a business trip. My compliments to Mike. I am now going to have the vin number checked to confirm that all recalls were done as the salesperson did not seem knowledgeable about this.