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Welcome to Sapaugh Motors!
Your Jefferson County area, Missouri Chevrolet dealer near St. Louis with quality Buick, Cadillac, Chevrolet, and GMC new & used cars, trucks, and SUVs.
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Stay away. Employees are careless, uninformed and unapologetic.
I contacted the internet sales department and was connected with Megan Cates. I told her I was interested in an Acadia and asked for a price. She called me promptly and knocked the price down by $1,000 and told me there was an additional bonus Customer Cash available in the amount of $3500.
She asked me to fill out a credit app and send info about my trade. I did and once she processed it, she called back to tell me I qualified for 0% financing on the price quoted. My antenna went up because usually those are not combined. I thought maybe it was a relatively low mileage vehicle and classified as a demo to qualify. On the Sapaugh website, the incentives list 2011 vehicles so it appeared legit.
I asked Megan directly to verify everything she told me and she emailed the offer. She confirmed, with the only variable being the trade in.
I drove to Herculaneum and before I arrived, I got a call from Greg Jones who told me he would have the vehicle ready when I got there and get me in and out as fast as possible. My credit app was completed, they had my stats on my trade in, so it was just supposed to be a quick evaluation and signature. When I pulled in, Greg was friendly but told me one of the other employees took the Acadia home. Megan did not tell anyone about the purchase and it was driven off the lot. I heard Greg talk to the person on the phone and say, just give me a chance to run the numbers implying that the person may not have to return. That is when I knew something was up and in hindsight, Greg knew what was about to happen.
He took my car and offered me 5k for it (Megan offered a minimum of 3200, so I was initially happy). Then Greg did a rundown of the sale price, less 5k, bringing me to about 2k higher than quoted. That is when Greg took out the email from Megan that ran down the numbers and said he could not do what she promised.
To Greg s credit, he there was no bait and switch, he knew it was all her fault and told me she was new and did not understand everything. I told him I asked her to confirm with a manager. He had no explanation but said it would be good for me to call her. He was apologetic but said the deal was not going to happen.
I called Megan and told her I was upset and asked how she could get it so wrong, even after asking for help. She apologized and I told her I was upset that she wasted my time and gas after I had her offer in writing, supposedly verified by a manager. I said she could at least compensate me for the drive down and wasted time. She would talk to her manager, Jake.
Greg went to get my keys and was very apologetic. He was the only professional I ran into. He asked if she was going to call me back and I told him she did not say, just that she would talk to Jake. Then I noticed Jake just sitting at a desk, about 10 feet away. I walked over to him and asked him if he talked to Megan. He said he did and that I yelled and screamed at her. I told him I made the call 10 feet away from him and asked him if he heard any yelling. His only reply was, Well, that is what she said . Obviously, Megan has trouble with the truth.
Jake could barely be bothered to look away from his computer or make eye contact. No apology. Just utter annoyance. He sighed and just said, what do you want me to do . I asked for gas. In a very annoyed tone, he told Greg to take care of it, then put his eyes back on his computer. I was too upset to say anything more and just walked out. Greg pulled up, sincerely apologized again and I drove off.
Sapaugh management does not care if employees understand how to quote inventory or what it means to put something in writing. The manager on site did not care and the General Manager who was contacted did not bother to respond to my complaint.
Stay away. Their written word means nothing.