Quantrell Cadillac has been family owned and operated since 1967 and have been dedicated to providing our Lexington Cadillac customers with a “Customer For Life Experience” when looking for a new or used Cadillac in the Lexington and Louisville areas. We also offer a top of the line service center and body shop with certified master techs that are ready to assist our Louisville Cadillac customers with all of their ongoing vehicle care and maintenance
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Greg
My Quantrell Cadillac reviewWe were sold a faulty car needing thousands of dollars in repair 3 days after we purchased the vehicle. Quantrell claims no liability or responsibility in the matter. My husband and son traveled from St. Louis, MO to purchase a used 2010 Mitsubishi Lancer GTS from this dealership on 11/18/17. On 11/21/17, the clutch went out on it. We have been advised by a very reliable auto mechanic (my next door neighbor), that the repairs will be a minimum of $2,000 to fix this car. Quantrell takes the position “it’s not our responsibility”. They are able to sell shoddy cars to unsuspecting customers, and they feel no sense of responsibility to help these customers when it’s discovered they are selling faulty cars. I have seen numerous complaints like mine, and the one above, since I started posting my complaints. Do not trust them. Take your business elsewhere.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2002
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Vehicle make
Cadillac
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Service Technician
Earl
My Quantrell Cadillac reviewQuantrell is known as a high-end dealership. Because of this I put a little too much trust in them when I purchased my car from them last year. I found out after the purchase that the car needed $3000 in repairs. And regrettably, I decided to get these repairs at Quantrell. I was promised my car would be ready in one week. The response the owner leaves to my review has inaccuracies. I was only given a rental after they missed their promised repair deadline. Also, when I was discussing the repair beforehand, I was told, “We’ll get right on it” Not that I had to wait for other repairs to be done first. When that week was up with no call from them I called the service department and was told that the mechanic working on my car had been pulled off that onto another project. Basically, I felt like they were saying I wasn’t a priority to them. The next day when the car wasn’t ready, I was given some story about the mechanic having personal problems. All they did was take the engine out of my car, leaving me stuck with them until they decided to repair it. After two weeks when it was repaired, I had a little difficulty being waited on when I arrived to pick my car up. I had to stand there and wait while employees looked at me but didn’t offer help. Do not trust this dealership under any circumstance. I regret the day I ever stepped foot in their business.